Store Manager - Aspen Collection

Aspen Skiing Company•Aspen, CO

20h•$71,000 - $79,500

About The Position

The Aspen Collection Store Manager leads all aspects of daily rental and retail operations, ensuring every guest receives a high-quality, personalized experience. This role champions a service-driven culture by guiding and supporting a high-performing team, driving sales, and maintaining a clean, organized, and guest-ready environment. With a focus on both financial performance and operational excellence, the Store Manager fosters a welcoming, energized atmosphere where team members thrive and guests feel genuinely valued. This position reports to the Rental Retail General Manager. The budgeted salary range for this position is $71,000 - $79,500. Actual pay will be dependent on budget and experience, all our salaried roles are eligible for bonus. Applications for this position will be considered on a rolling basis.

Requirements

High school diploma or equivalent required; bachelor’s degree preferred
Minimum 2 years of experience in rental or retail operations required, with preference for winter sports or outdoor recreation settings
Certified or willing to become certified in ski binding torque testing and DIN settings
Proficient with Microsoft Office Suite, point-of-sale (POS) systems, and other relevant retail and rental software
Strong knowledge of industry trends and best practices, with the ability to apply them within the company context
Thorough understanding of company policies, procedures, and internal workflows
Skilled in employee management including performance evaluations, conflict resolution, and team motivation
Excellent verbal and written communication skills in English; additional languages a plus
Proven ability to lead, provide clear direction, and inspire team members to achieve goals
Capable of identifying and resolving straightforward operational issues promptly
Effective mediator able to resolve conflicts and maintain team cohesion
Skilled at handling difficult customer interactions to ensure high guest satisfaction
Ability to manage multiple priorities and projects efficiently without compromising quality
Strong problem-solving skills with a focus on practical, guest-centered solutions

Nice To Haves

Proven track record of successfully managing teams and driving sales in a fast-paced retail or rental environment preferred

Responsibilities

Coach and support staff to recommend the right gear, apparel, and accessories based on each guest’s ability level, interests, and needs
Maintain a well-stocked, well-sized rental fleet and retail inventory to meet daily operational and guest demand
Manage product flow by ordering from the warehouse, coordinating with other stores, and sourcing substitutions when needed
Oversee merchandising standards by ensuring product is fronted, restocked, and displayed in alignment with visual guidelines
Ensure accurate and efficient use of all rental and retail point-of-sale systems
Lead proper handling of liability issues by overseeing documentation, product testing, and coordination with the legal department
Resolve guest concerns or product returns promptly and professionally to uphold service standards and promote return business
Enforce loss prevention policies and monitor for inventory and cash handling accuracy
Oversee employee scheduling, task assignments, and on-the-floor supervision to ensure a productive and guest-focused team environment
Manage payroll and timekeeping to ensure accurate pay and compliance with labor guidelines
Lead hiring, onboarding, performance reviews, and documentation of employee performance or disciplinary actions
Other duties as assigned