Store Lead

Charter Spectrum•Charlotte, NC

44d•Onsite

About The Position

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you like to take the lead in delivering exceptional service and helping customers discover the latest technology and products? At Spectrum, we are seeking a Store Lead to support and enhance the customer experience. As a Store Lead, you will be at the forefront of this mission, serving as a subject matter expert on our products and services. Your role is pivotal in enhancing the customer experience, from the moment they walk through the door to the moment they leave with a smile. You will lead by example, ensuring that every interaction is seamless and that our customers feel valued and supported. What Our Store Leads Enjoy Most About the Role Enhance Customer Experience: Actively support and innovate ways to make every customer interaction memorable and positive. Sales Expertise: Master the art of identifying sales opportunities and applying Spectrum's innovative selling strategies. Product Mastery: Become a go-to expert on all Spectrum products, services, and competitive offerings. Team Leadership: Mentor and guide Store Specialists, helping them meet and exceed their sales goals. Store Excellence: Ensure the store's appearance and operations meet the highest standards, creating a welcoming environment for customers. Data-Driven Insights: Analyze store performance and provide valuable feedback to leadership, driving continuous improvement. Customer Support: Provide exceptional support and education, helping customers make informed decisions about Spectrum's products and services. Working Conditions Work in a dynamic retail environment with a moderate noise level and represent Spectrum with pride by wearing our professional uniform. What You'll Bring to Spectrum

Requirements

High School diploma or equivalent
1-2 years in sales and customer service
Applicant must currently be in an active Stores role with a minimum of 6 months experience
Ability to read, write, speak, and understand English
Basic math skills
Work scheduled shift hours and over time as needed

Nice To Haves

Familiarity with the latest technology and devices to better assist customers

Responsibilities

Actively support and innovate ways to make every customer interaction memorable and positive.
Master the art of identifying sales opportunities and applying Spectrum's innovative selling strategies.
Become a go-to expert on all Spectrum products, services, and competitive offerings.
Mentor and guide Store Specialists, helping them meet and exceed their sales goals.
Ensure the store's appearance and operations meet the highest standards, creating a welcoming environment for customers.
Analyze store performance and provide valuable feedback to leadership, driving continuous improvement.
Provide exceptional support and education, helping customers make informed decisions about Spectrum's products and services.

Benefits

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

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