Store Lead

Asurion•Mokena, IL

2d•$25

About The Position

Our Store Leaders are vital stakeholders in our business. They are the face of the Asurion store network and drivers of our growth trajectory. At uBreakiFix by Asurion, we are the go-to destination for tech help, offering solutions for everything from cell phones to laptops. As a Store Leader, you will be a key driver of our growth and success. Starting Pay: $24.75 per hour + uncapped commission + profit sharing Average monthly incentive potential: $915, with unlimited earning potential! As a Store Leader, you'll be responsible for: Leading your team to achieve store goals in repair volume, sales, speed, and profit. Coaching and motivating your team to meet performance targets and deliver exceptional customer service. Ensuring a positive customer experience by solving problems and empowering your team to do the same. Maintaining store operations , including inventory management, a clean store environment, and adhering to Asurion’s values.

Requirements

High School Diploma or equivalent (GED)
1+ years of leadership experience, including coaching and training
2+ years of customer service experience
Proficiency in Microsoft Office, especially Excel
Strong communication, organizational, and problem-solving skills
Flexibility to work weekends, holidays, and varying shifts
Motivation to meet and exceed performance goals

Responsibilities

Team Leadership: Inspire, develop, and coach team members to achieve their full potential. Conduct performance reviews and provide feedback.
Customer Service & Sales: Guide your team in delivering excellent service, solving problems, and offering tailored tech solutions.
Problem-Solving: Lead by example to address customer issues and help your team work through challenges.
Store Operations: Oversee repair quality, maintain inventory, and ensure a clean, welcoming space for customers and employees.
Adaptability: Support all roles in the store, from device repair to customer service.