Storage Support System Administrator Level II and III
About The Position
TAP Engineering is seeking System Administrators at the II and III levels to provide enterprise and HPC-focused Storage Sustainment support in large-scale, mission-critical environments. This role is responsible for the sustainment of the entire storage environment across two geographically dispersed locations, supporting heterogeneous, multi-vendor high-performance storage platforms, mass storage subsystems, and fiber channel interconnection fabrics. This position operates in a complex computing environment and requires strong troubleshooting skills, operational discipline, and the ability to support mission-critical systems with high availability requirements.
Requirements
- Active TS/SCI clearance with Full Scope Polygraph (most recent poly within the last 7 years)
- DoD 8570 IAT II certification
- Experience administering Linux-, Unix-, or Windows-based systems
- Experience supporting enterprise or HPC storage environments
- Strong troubleshooting and documentation skills
- Strong verbal and written communication skills
- Ability to support mission-critical systems in a 24/7 operational environment (as required)
- Ability to collaborate with Government and contractor personnel
- Level II: 5+ with degree, 10+ without degree.
- Level III: 10+ with degree, 15+ without degree.
- B.S in technical discipline
Responsibilities
- Provide support for the implementation, troubleshooting, and maintenance of IT systems
- Support day-to-day operations, monitoring, and incident response for storage environments
- Manage and sustain enterprise and HPC storage systems
- Support client/server, storage, and network devices
- Provide Tier 1 and Tier 2 support based on experience level
- Escalate issues appropriately and communicate status to Government and internal stakeholders
- Support dispatch operations for hardware-related issues and remain engaged through resolution
- Optimize system performance and resource utilization
- Perform system capacity analysis and planning
- Provide detailed troubleshooting and root cause analysis
- Document system configurations, procedures, and sustainment activities
- Follow Government-defined ticketing, change management, and operational procedures
- Maintain accurate system documentation and records
Benefits
- Paid Time Off: 15–25 days annually based on tenure, plus 11 paid holidays (never use-or-lose)
- Retirement: Up to 15% employer contribution to a 401(k) through match and profit sharing
- Medical Coverage: Free medical insurance for employees, with optional buy-up plans for dependents
- Dental & Vision: Employer-paid plans with optional enhancements
- Insurance Coverage: Employer-paid life insurance, AD&D, short-term disability, and long-term disability
- Flexible Spending Accounts: Healthcare and dependent care FSAs
- Tuition Reimbursement: Up to $36,000 per year for approved coursework
- Additional Benefits: Employee Assistance Program, wellness incentives, discount programs, virtual care, prescription savings, and travel support
- Performance-Based Rewards: Merit increases, performance bonuses, and referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
