Desktop Services System Administrator (Level I and II)

TAP Engineering • Fort Meade, MD

9d • $83,000 - $158,000

About The Position

TAP Engineering is seeking System Administrators at the I and II levels to provide Infrastructure Server and Desktop Sustainment services in support of High Performance Computing (HPC) environments. This role enhances and complements HPC sustainment capabilities across two geographically dispersed locations, supporting mission-critical desktop, workstation, and peripheral infrastructure.
This position focuses on the deployment, integration, configuration, tuning, and operational support of custom Linux-based workstations, peripheral hardware, and desktop ecosystem components in a secure, fast-paced environment.

Requirements

• Active TS/SCI clearance with Full Scope Polygraph (most recent poly within the last 7 years)
• DoD 8570 IAT II certification
• Experience supporting desktop or workstation environments
• Experience supporting Linux-based or Unix-based systems
• Familiarity with enterprise IT infrastructure
• Strong troubleshooting and documentation skills
• Strong verbal and written communication skills
• Ability to work effectively in a 24/7 operational environment (as required)
• Ability to collaborate with Government and contractor personnel

Responsibilities

• Provide support for the implementation, troubleshooting, and maintenance of IT systems
• Support installation, deployment, integration, configuration, tuning, and operational support of workstation hardware and peripherals
• Perform day-to-day system operations, monitoring, and incident response
• Manage daily configuration and operational health of desktop systems
• Assist users with accessing and using IT systems
• Provide Tier 1 and Tier 2 support based on experience level
• Escalate issues appropriately and communicate status to Government and internal stakeholders
• Support dispatch operations for hardware issues and remain involved through resolution
• Optimize system performance and resource utilization
• Support system capacity analysis and planning
• Maintain accurate system documentation and operational records
• Follow Government-defined ticketing, change management, and operational procedures

Benefits

• Paid Time Off: 15–25 days annually based on tenure, plus 11 paid holidays (never use-or-lose)
• Retirement: Up to 15% employer contribution to a 401(k) through match and profit sharing
• Medical Coverage: Free medical insurance for employees, with optional buy-up plans for dependents
• Dental & Vision: Employer-paid plans with optional enhancements
• Insurance Coverage: Employer-paid life insurance, AD&D, short-term disability, and long-term disability
• Flexible Spending Accounts: Healthcare and dependent care FSAs
• Tuition Reimbursement: Up to $36,000 per year for approved coursework
• Additional Benefits: Employee Assistance Program, wellness incentives, discount programs, virtual care, prescription savings, and travel support
• Performance-Based Rewards: Merit increases, performance bonuses, and referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level