Steward

Choice Hotels International•Salt Lake City, UT

20h

About The Position

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit. Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson. Position Summary The role of the Steward is to maintain the cleanliness and sanitization of all food and beverage outlets, kitchen, dinnerware, and food and beverage equipment. Manages setup and takedown of select kitchen and outlet areas. Assists in the development and implementation of business strategies for the hotel which are aligned with the Radisson overall mission, vision, values, and strategies Establishes rotating cleaning calendar for special cleaning projects and manages staff to clean accordingly. Assists executive committee in establishing stewarding budget Maintains controls to guard against theft and waste Ensures smooth operation of kitchen department Directs cleaning of floors and work surfaces daily Properly staffs stewarding to forecasted department business to ensure coverage while minimizing cost Trains staff on use of dishwashing and other cleaning equipment and processes Ensures trash is removed promptly Maintains supplies and equipment for cafeteria and Food and Beverage Department Maintains levels of stewarding stock, makes requisitions and obtains approval as needed Assures proper distribution and storage of supplies Monitors supply of clean dishware, glassware, pots and pans Takes steps to ensure kitchen and restaurant have needed supplies Checks cleaning equipment daily and reports any problems to maintenance department for repair Researches new products and supplies and works with vendors to test and make recommendations to management Prevents insects and mold by maintaining cleanliness of prone areas and taking steps to correct when necessary Develops and implements strategies and practices which support employee engagement Recruits and selects qualified candidates Provides employees with the orientation and training needed to understand expectations and perform job responsibilities Communicates employee performance expectations and on-going feedback Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality

Requirements

Minimum one year management experience in full service stewarding operations
3 years experience in hotel food and beverage
High school diploma required, bachelor’s degree in hospitality preferred
Excellent oral and written communication skills
Collaborate effectively with other hotel employees and managers to ensure teamwork
Able to resolve conflicts guests, supervisor and employee
Ability to multitask and work well under pressure
Basic computer skills in MS Office, reservation systems, and point of sales systems
Long hours are sometimes required, ability to work flexible schedule
Ability to stand for long periods of time, frequent bending, occasionally stoop or crawl
Ability to lift 50 pounds on a regular basis and push or pull up to 150 pounds
Good manual dexterity for the use of common office equipment

Responsibilities

Maintain the cleanliness and sanitization of all food and beverage outlets, kitchen, dinnerware, and food and beverage equipment.
Manages setup and takedown of select kitchen and outlet areas.
Assists in the development and implementation of business strategies for the hotel which are aligned with the Radisson overall mission, vision, values, and strategies
Establishes rotating cleaning calendar for special cleaning projects and manages staff to clean accordingly.
Assists executive committee in establishing stewarding budget
Maintains controls to guard against theft and waste
Ensures smooth operation of kitchen department
Directs cleaning of floors and work surfaces daily
Properly staffs stewarding to forecasted department business to ensure coverage while minimizing cost
Trains staff on use of dishwashing and other cleaning equipment and processes
Ensures trash is removed promptly
Maintains supplies and equipment for cafeteria and Food and Beverage Department
Maintains levels of stewarding stock, makes requisitions and obtains approval as needed
Assures proper distribution and storage of supplies
Monitors supply of clean dishware, glassware, pots and pans
Takes steps to ensure kitchen and restaurant have needed supplies
Checks cleaning equipment daily and reports any problems to maintenance department for repair
Researches new products and supplies and works with vendors to test and make recommendations to management
Prevents insects and mold by maintaining cleanliness of prone areas and taking steps to correct when necessary
Develops and implements strategies and practices which support employee engagement
Recruits and selects qualified candidates
Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
Communicates employee performance expectations and on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality