Station Supervisor

Atlas Air Worldwide Holdings•Franklin Park, IL

13d•$55,000 - $78,500

About The Position

Overview Responsible for achieving all ground operations goals as they relate to performance, safety, service and regulatory compliance. Provide oversight and direction to vendors contracted by Atlas Air and customers of Atlas Air. Ensure compliance by performing quality control audits of flight folders. Perform all aspects of ground operations including loadmaster, hazardous materials, deicing, fueling, passenger services, catering and security. Responsibilities Perform all aspects of ground operations including loadmaster, hazardous materials, deicing, fueling, passenger services, catering, security, etc. Monitor our customers and vendors for compliance with Atlas procedures for all ground operations functions. Perform quality control audits of flight folders, ramp, and warehouse operations to ensure compliance. Keep management informed of any operational issues that may affect/impact operational performance. Ensure our customers/vendors and employees are current with all operating requirements and focus items affecting ground operations. Responsible to ensure reliability, performance and safety goals for our customers, vendors and employees are achieved. Monitor ramp activities and performance to ensure safe and timely aircraft handling. Collaboratively develop action plans with those performing below established goal to improve performance. Actively work with all other departments to continuously improve the service to our customers and control costs. Loadplan and compute aircraft Weight and Balance using company systems. Ensure the use of company digital tools to accurately record all turnaround information. Comply with all regulatory, safety, and security procedures as applicable to a Ground Security Coordinator (GSC), and as required by the TSA, and CBP. Complete and distribute all required Atlas reports in a timely manner. Schedule and supervise Station Representatives to ensure adequate coverage during each shift. Liaise with airport management and local authorities on operational matters. Provide guidance, coaching, and support to Station Representatives on company procedures and best practices. Act as Station Boss when applicable. Performs After Action Reviews (AARs) on incidents affecting the operation and issue Ground Service Discrepancies (GSDs) to service providers through company systems. Manage procurement of station supplies, including warehouse, office, and aircraft materials. Coordinate and maintain inventory control for aircraft and station supplies. Ensure the Flight Close Out Tool or alternate system is updated daily. Collaborate with ULD Operations to ensure proper allocation and movement of ULDs throughout the network. Verify with Global Customs Support that in-transit permits are current and updated according to market needs. Participate in monthly vendor safety meetings and promote company safety standards. Prepare and maintain Standard Operating Procedures (SOPs) related to station operations. Assist in coordinating warehouse and ramp access for special events and visits. Serve as signatory and/or CBP Coordinator, responsible for issuing new badges, renewals, and conducting audits for Ground Ops, Tech Ops, and Flight Ops personnel. Support the Station Manager with administrative responsibilities, as required. Perform additional duties assigned by Station Manager.

Requirements

High School diploma or equivalent.
Minimum 6 years of experience required, at least 4 years in aviation.
Required to successfully pass company initial and annual recurrent training in areas of Loadplanning, Weight & Balance, and aircraft handling.
Maintains current passport and visas.
Must have NO travel restrictions to any domestic and international stations.
Must have valid Driver’s License and must be able to drive Company and rental vehicles when required.
Demonstrated ability to work in a team-based environment.
Demonstrated ability to train vendors and handlers to ensure proper handling of Atlas Air/Polar Air Cargo aircraft.
Excellent communication and leadership skills.
Willingness to work varied hours and holidays.
Ability to meet the demands of varied responsibilities and deadlines.
Outstanding customer service skills.
Computer literacy, the ability to not only run basic e-mail and word processing programs but is able to learn and operate proficiently company and industry programs. Some examples are as follows: Sable Veoci AIMs Cargo Spot

Nice To Haves

Previous supervisory experience in areas of duty and 767/747 cargo/passenger service operations preferred.

Responsibilities

Perform all aspects of ground operations including loadmaster, hazardous materials, deicing, fueling, passenger services, catering, security, etc.
Monitor our customers and vendors for compliance with Atlas procedures for all ground operations functions.
Perform quality control audits of flight folders, ramp, and warehouse operations to ensure compliance.
Keep management informed of any operational issues that may affect/impact operational performance.
Ensure our customers/vendors and employees are current with all operating requirements and focus items affecting ground operations.
Responsible to ensure reliability, performance and safety goals for our customers, vendors and employees are achieved.
Monitor ramp activities and performance to ensure safe and timely aircraft handling.
Collaboratively develop action plans with those performing below established goal to improve performance.
Actively work with all other departments to continuously improve the service to our customers and control costs.
Loadplan and compute aircraft Weight and Balance using company systems.
Ensure the use of company digital tools to accurately record all turnaround information.
Comply with all regulatory, safety, and security procedures as applicable to a Ground Security Coordinator (GSC), and as required by the TSA, and CBP.
Complete and distribute all required Atlas reports in a timely manner.
Schedule and supervise Station Representatives to ensure adequate coverage during each shift.
Liaise with airport management and local authorities on operational matters.
Provide guidance, coaching, and support to Station Representatives on company procedures and best practices.
Act as Station Boss when applicable.
Performs After Action Reviews (AARs) on incidents affecting the operation and issue Ground Service Discrepancies (GSDs) to service providers through company systems.
Manage procurement of station supplies, including warehouse, office, and aircraft materials.
Coordinate and maintain inventory control for aircraft and station supplies.
Ensure the Flight Close Out Tool or alternate system is updated daily.
Collaborate with ULD Operations to ensure proper allocation and movement of ULDs throughout the network.
Verify with Global Customs Support that in-transit permits are current and updated according to market needs.
Participate in monthly vendor safety meetings and promote company safety standards.
Prepare and maintain Standard Operating Procedures (SOPs) related to station operations.
Assist in coordinating warehouse and ramp access for special events and visits.
Serve as signatory and/or CBP Coordinator, responsible for issuing new badges, renewals, and conducting audits for Ground Ops, Tech Ops, and Flight Ops personnel.
Support the Station Manager with administrative responsibilities, as required.
Perform additional duties assigned by Station Manager.