TRC - STARS Staff Assistance Specialist - Program Admin
About The Position
STARS STAFF ASSISTANCE SPECIALIST RESPONSIBLE TO: STARS Enhanced Employee Healthcare Project Manager FUNCTION: The STARS Staff Assistance Specialist serves as a member of a support team who is charged with the responsibility of providing assistance to a caseload of newly hired or existing TRC employees. In conjunction with the Project Manager, implements and integrates the comprehensive STARS model with TRC employees, incorporating healthcare needs with basic needs, mental wellness, family stability, and employment. Taking a proactive approach, consults with, informs, and educates employees on available options and resources both within and outside of The Resource Center in an effort to ensure greater access to services, increase wellness and self-management, improve job performance and retention, and reduce healthcare costs. SPECIFIC DUTIES: Refer to AppendixREQUIRED TOOLS: 1. Access to Internal Systemsa. Badge Access (Dunham Only, M-F, 7a-7p)b. E-mail (internal and external account) c. Internet (with research browsing capabilities) d. Shared Drives (Human Resources) e. Time and Attendance System f. Training Management System Others as Needed or Assigned LOMGINGER COMPETENCIES: Pending Card Sort REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Must possess strong organizational skills and time management abilities in order to maintain a large, diverse caseload efficiently and effectively; Must possess knowledge of healthcare reform, current trends, and new developments in the healthcare and human service industries; Must possess strong analytical skills to assess baseline progress and establish/revise goals/outcomes; Strong interpersonal skills, verbal and written communication skills, networking and knowledge of available resources are essential; Must be able to maintain a high level of confidentiality and maintain composure when interacting with employees; Must represent TRC in a positive and professional manner in all venues; Must be self-directed and able to initiate and manage multiple responsibilities effectively and efficiently; Must be able to work both independently and as a member of a team; Responsiveness and customer service/satisfaction are paramount; Must be flexible and willing to work non-traditional hours to accommodate the needs and schedules of employees; Physical condition (or reasonable accommodation) commensurate with the demands of the job. MINIMUM QUALIFICATIONS: Bachelor’s Degree in Social Work, Human Services, or other related health field plus two (2) years of experience in care coordination or case management; OR Associate’s Degree plus four (4) years of experience in care coordination or case management. Possession of certification in health/wellness/employment coaching/counseling from an accredited professional training program strongly preferred. Valid driver’s license, use of personal vehicle, and willingness to travel for work are required. Revision Date: 05/31/2019 STARS Enhanced Employee Healthcare THE RESOURCE CENTER Grade 15, Non-Exempt PTO/CAT: 3
Requirements
- Must possess strong organizational skills and time management abilities in order to maintain a large, diverse caseload efficiently and effectively
- Must possess knowledge of healthcare reform, current trends, and new developments in the healthcare and human service industries
- Must possess strong analytical skills to assess baseline progress and establish/revise goals/outcomes
- Strong interpersonal skills, verbal and written communication skills, networking and knowledge of available resources are essential
- Must be able to maintain a high level of confidentiality and maintain composure when interacting with employees
- Must represent TRC in a positive and professional manner in all venues
- Must be self-directed and able to initiate and manage multiple responsibilities effectively and efficiently
- Must be able to work both independently and as a member of a team
- Responsiveness and customer service/satisfaction are paramount
- Must be flexible and willing to work non-traditional hours to accommodate the needs and schedules of employees
- Physical condition (or reasonable accommodation) commensurate with the demands of the job
- Bachelor’s Degree in Social Work, Human Services, or other related health field plus two (2) years of experience in care coordination or case management; OR Associate’s Degree plus four (4) years of experience in care coordination or case management
- Valid driver’s license, use of personal vehicle, and willingness to travel for work are required
Nice To Haves
- Possession of certification in health/wellness/employment coaching/counseling from an accredited professional training program strongly preferred
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
