Community Assistance Program Specialist

Essential Utilities, Inc.

23h

About The Position

Aqua, an Essential Utilities company, employs people in a variety of roles within our eight-state footprint, ranging from field workers and customer service representatives who are on the front lines working with customers, to scientists and engineers who help ensure we’re delivering reliable water and wastewater services to our communities. If you’re looking for a rewarding career helping improve our environment and protect our natural resources, we encourage you to join our team! About Essential Utilities Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities. We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint. Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. Are you looking for a fantastic career at Essential Utilities? We have an outstanding opportunity for a Community Assistance Program Specialist in the Pittsburgh, PA area! Support Aqua PA's low income programs including the Customer Assistance Program (CAP), Aqua Aid hardship fund, Leak Repair Program and distribution of conservation kits to eligible customers. Review CAP applications for enrollment. Includes trouble-shooting accounts related to billing and/or credit activity. Review monthly vendor invoices for accuracy and follow accounting procedures to process. Answer and resolve concerns related to program eligibility and enrollment This may include direct customer contact via telephone or email or responding to customer service staff of Aqua or program administrators. Qualify customers for Leak Repair Program assistance. Prepare mailing labels and distribute conservation kits to eligible customers Draft reports in compliance with PA PUC regulations regarding participation in programs. Respond to data requests to support filings and reports related to customer programs. Assists with other tasks or projects as assigned To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function(s).

Requirements

High School Diploma required
0-2 years relevant experience required
Ability to develop business relationships with colleagues from other utilities, energy assistance staff and social service agencies required
Strong customer focus required
Excellent computer skills including Microsoft office suite; experience in customer information systems, including Banner and SAP, preferred
Excellent written and verbal communications skills; communicate effectively (clearly, concisely and professionally) with internal customers
Strong customer service and interpersonal skills
Strong customer service focus
Ability to work on multiple projects simultaneously and adapt to changing priorities in a fast-paced environment
A team player able to work effectively in a team fostered multi-tasking environment

Nice To Haves

Excellent computer skills including Microsoft office suite; experience in customer information systems, including Banner and SAP, preferred

Responsibilities

Support Aqua PA's low income programs including the Customer Assistance Program (CAP), Aqua Aid hardship fund, Leak Repair Program and distribution of conservation kits to eligible customers.
Review CAP applications for enrollment.
Includes trouble-shooting accounts related to billing and/or credit activity.
Review monthly vendor invoices for accuracy and follow accounting procedures to process.
Answer and resolve concerns related to program eligibility and enrollment This may include direct customer contact via telephone or email or responding to customer service staff of Aqua or program administrators.
Qualify customers for Leak Repair Program assistance.
Prepare mailing labels and distribute conservation kits to eligible customers
Draft reports in compliance with PA PUC regulations regarding participation in programs.
Respond to data requests to support filings and reports related to customer programs.
Assists with other tasks or projects as assigned