Stag ID Manager & Systems Support

Fairfield University • Fairfield, CT

38d • Onsite

About The Position

The Stag ID Office is responsible for scheduling and managing of ID services to include ID services, meal plan operation, access management, WEPA Printing, vending, etc. This position is dedicated to supporting the Fairfield University community by facilitating effective and efficient year-round use of University and Fairfield Prep ID services meal plans and access management. The Stag ID Manager and System Support member serves as a critical member of the Stag ID operational team providing oversight and logistical/technical support. This position works with several departments on campus in providing quality services. The Stag ID Manager and System Support receives direction from the Director, Systems Administrator in the role out of new platforms and upgrades to systems within the strategic growth of the department. This position participates in the security, policy development and operational implementation of needs within the office.

Requirements

• Experience and interest in training and troubleshooting for end users with varying levels of technological and/or system expertise.
• Ability to develop standard operating procedures and establishing best practices.
• Develop process templates and streamline existing processes to ensure efficient and effective operations.
• Have strong organization and leadership skills, including creating strategic plans and the ability to lead others through program implementation.
• Build and foster strong relationships with multiple constituents, including students, staff, faculty, external entities, and campus partners.
• Display strong organization skills and the ability to prioritize multiple competing priorities while working with internal and external constituencies to consistently meet deadlines while providing excellent customer service.
• Work well with others as well as independently, have excellent verbal and non-verbal communication skills, present self in a professional manner, and handle multiple programs/assignments at any given time.
• Experience with and strong working knowledge of EMS event management software.
• Bachelor’s degree required
• Three or more years of experience in the field of system management, higher education administration, or ID systems is preferred.

Nice To Haves

• Master’s degree preferred.

Responsibilities

• Issues new StagCard ID card.
• Must be available during non-traditional office hours.
• Responsible to receive funds deposited for StagBucks accounts and meal plan purchases.
• Support the growth and development of Transact platform
• Support department efforts to streamline processes and effectively support event operation on campus
• Participate in the professional development of the department.
• Promote safe and secure working conditions.
• Perform other duties as related or dictated by responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees