Staffing Manager

TheKey Of New York-posted 1 day ago
$70,000 - $80,000/Yr
Full-time • Manager
Palo Alto, CA
5,001-10,000 employees
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For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes.

  • Train and supervise caregivers, providing guidance, mentorship, and support to ensure they deliver compassionate and effective care to clients.
  • Provide supervision to the caregivers, including coaching, counseling, and corrective action, ensuring the caregivers are fully prepared for assigned duties
  • Conduct performance evaluations, offer feedback, and implement development plans to enhance caregiver skills and performance.
  • Ensure that caregivers are matched appropriately with clients based on the needs of the client, the caregivers' skills, experience, and availability.
  • Develop and manage caregiver schedules, ensuring adequate coverage for all clients and responding promptly to changes or emergencies.
  • Coordinate with administrative staff to facilitate seamless communication and efficient workflow between caregivers and the office.
  • Conduct regular assessments of care services to ensure compliance with established organizational standards and state regulations.
  • Implement quality improvement initiatives based on feedback and evaluation results to enhance the quality of care provided.
  • Support and facilitate ongoing training for caregivers to enhance their skills
  • Ensure caregivers are up to date in their licensing and compliance
  • Serve as point of contact for caregivers in communications and/or troubleshooting when trying to resource assistance from benefits, payroll, and corporate human resources
  • Maintain accurate records ensuring that caregiver profiles, timekeeping, and availability are kept up to date.
  • Responsible for properly entering client and caregiver scheduling information into appropriate systems and updating as necessary.
  • Review caregiver payroll, including timekeeping, time off requests and approve daily/weekly for payroll processing.
  • Schedule client visits according to care plans and staff availability
  • Document incoming concerns from clients and report to management as applicable; identify trends and offer suggestions to improve the overall effectiveness of Caregivers
  • Understand client and caregiver schedules including educating on the importance of accuracy in schedules, rates, personnel, and care notes, meeting payroll and billing deadlines
  • Meet caregiver retention guidelines, and develop and implement retention improvement plans.
  • Support workers' compensation claims from start to finish, ensuring timely and accurate processing.
  • Work closely with our Workers' Compensation team to ensure compliance with all workers' compensation laws and regulations.
  • Comply with all relevant health and safety regulations to maintain a secure workplace for all staff
  • On-call and after-hours support as needed
  • Additional duties as assigned
  • Bachelor’s degree in a related field or the equivalent experience.
  • Two (2) years experience in health care, elder care, social work, or related industry
  • One (1) year of scheduling experience in a health care or human services setting using an online scheduling system is preferred
  • Ability to multi-task, work under pressure with changing priorities and stated deadlines, and effectively handle a heavy workload
  • Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel
  • Computer proficiency and ability to document timely and accurate notes in the system
  • Ability to travel approximately up to 10% of the time
  • Ability to lift and carry up to 15-20 pounds
  • Ability to sit, stand, and walk for prolonged periods of time throughout the workday
  • Ability to use standard office equipment
  • Medical/Dental/Vision Insurance
  • TouchCare VirtualCare
  • Life Insurance
  • Health Savings Account
  • Flexible Spending Account
  • 401(k) Matching
  • Employee Assistance Program
  • PTO Plan for Non-Exempt Employees
  • Flexible PTO Plan for Exempt Employees
  • Holidays and Floating Holidays
  • Pet Insurance
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