Staffing & Community Engagement Manager (Yankee Stadium)

ASM Global•New York, NY

2d•$70,000 - $80,000•Onsite

About The Position

LEGENDS GLOBAL Legends Global is the new force redefining excellence in sports, entertainment, and live events delivering the most comprehensive suite of services in the industry — combining unmatched commercial strategy with world-class venue management and event production. Legends Global provides end-to-end solutions that span venue development, event booking, global partnerships, hospitality, merchandise, and attractions. With a presence in more than 350 iconic venues worldwide, we offer data-driven strategies and unparalleled guest experiences on a truly global scale. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us as we continue to create legends! THE ROLE The Staffing & Community Engagement Manager is responsible for the coordination of staffing, new hire processing, and timekeeping functions with oversight from the Director of Human Resources. The position is heavily responsible for the recruitment and staffing of part-time seasonal staff, and consistently finding new and creative ways to attract hourly employees including partnerships with local community organizations, colleges/universities, etc. He/she develops and maintains strong partnerships with management and ensures that the day-to-day administration of HR tasks are aligned with business needs. The Staffing Manager is also responsible for building proactive recruitment plans to ensure the venue is consistently staffed with strong hourly level talent to meet targeted staffing levels.

Requirements

Bachelor’s Degree from a four-year College or University preferred.
Union negotiation, grievance and relationship maintenance experience required.
4+ years of varied human resources and/or staffing experience, preferably in a high-volume environment.
Excellent customer service
Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization
Strong interpersonal skills; can effectively communicate and relate to all levels within and outside the organization; creates and builds positive and productive relationships
Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly
Ability to manage appropriate steps to get projects completed; has strong abilities to organize people and processes; can create a plan for resourceful workflow
Can manage people and resources to get projects completed; has a strong ability to multi-task and keep order.
Detail Oriented and has the ability to work independently and/or in a team environment
Strong verbal and written communication skills
Must have computer skills: Microsoft Word, Excel and PowerPoint.
Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
Experience in a union work environment preferred.
Must have sufficient mobility to perform tasks including constant reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays including all games and major stadium events.
Must have the ability to lift, push, pull approximately 25lbs
Must be able to stand and/or walk for up to 10 hours during a single shift, while navigating ramps, stairs and elevator

Responsibilities

Reviewing of applications and resumes and scheduling interviews with hiring managers for final hiring decisions
Processing new hire paperwork, onboarding & submissions of all background check and drug screen processes.
Build and maintain relationships with all surrounding communities and employment agencies.
Partnering with operators to determine appropriate in-season and out of season staffing levels
Partner with operations teams to create staffing plans to include labor costs and targeted levels.
Assist with scheduling part-time seasonal staff for all events.
Interact with staff and resolve low level/tier-1 staffing and employee relations issues. Escalate issues to HR Associate and HR Director as needed.
Assists with and further develop event day employee “check-in” processes and procedures.
Developing and implementing new staffing techniques to bring in a better quality and quantity of staff
Explaining all program details, meeting with prospective new employees and scheduling them for training classes, event days, and other programs as needed
Assist with conducting new hire orientation and other operational functional training
Professionally represent Legends with high integrity in community and industry organizations and events.
Work collaboratively and positively with all operations and functional teams to provide a superior experience for our employees and guests.
Ensure compliance with Legends Operating Standards and HR policies to maintain brand integrity
Develop a staffing plan considering evolving business needs.
Attract, select, onboard and retain a high performing, diverse workforce
Partner with Customer Service Manager to execute and elevate employee check-in process
Other duties as assigned