Host - Yankee Stadium

ASM Global•New York, NY

1d•$23•Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! THE ROLE The Restaurant Host/Hostess is responsible for creating a welcoming first impression for all guests. This role ensures smooth guest flow by greeting and seating guests in a timely and efficient manner, coordinating reservations, and maintaining an organized host station.

Requirements

Must be at least 18 years of age.
Personable, friendly and welcoming
Ability to strictly adhere to company uniform standards, including the ability to maintain personal hygiene and a well-groomed appearance per appearance policy at all times
Ability to read, speak and write in English
Excellent verbal and written communication skills
Ability to effectively listen and take direction/instruction
Ability to effectively communicate with team members and guests
Excellent knowledge of food and beverage preparation and service standards
Knowledge of electronic reservation systems (preferably OpenTable)
Ability to work extended hours and flexible shifts including mornings, nights, weekends and holidays
Ability to stand for extended periods and to walk to and from the host stand multiple times while on shift
Ability to work independently or as a team during set up and execution of service
Willingness and drive to consistently exceed guest expectations
Ability to handle challenges, including anticipating, preventing, identifying and solving as necessary)
Ability to lift and transport food and other items weighing up to 15 pounds

Responsibilities

Must be at least 18 years of age.
Practice safe work habits and follow all safety policies and procedures and regulations
Warmly and graciously greet all guests upon arrival
Provide guidance to guests at One World Observatory inclusive of dining options and general New York City information
Utilize electronic table management system to monitor dining room and guest flow, maximize table usage, and minimize customer wait times
Explain the restaurant concept to guests
Record guest names and number of people in party when immediate seating is unavailable
Be knowledgeable about the floor plan, server station assignments, and table numbers
Provide guests with estimated wait times
Always maintain a professional, courteous attitude when confronted with hostile or impatient guests
Accommodate special seating requests for guests whenever possible
Seat guests based on guest preferences and balancing of customer flow in service stations
Offer guests menus and inform them of their server’s name
Inspect tables for proper presentation and completeness
Relay messages to servers and bus-persons as needed
Relay guest comments or suggestions to the manager on duty
Maintain supplies at the host stand
Clean menus of food and/or stains
Keep work area, including storage areas, clean and organized
Perform general cleaning and sanitizing tasks to adhere to health and safety standards
Attend mandatory meetings
Thank guests as they leave and invite them to return
Perform other duties as assigned by leadership