IT Specialist - Yankee Stadium

ASM Global•New York, NY

3d•$21 - $24•Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us! The Role: This role will be based at the Yankees Stadium in the Bronx, New York, where Legends provides Retail and Food & Beverage services. In this role, you will provide Point-of-Sale support for the venue. You will be responsible for the deployment and tear down of POS terminals, updating sales if needed, administration and internal support of the Company’s PCs, printers, and related equipment. Tasks may include end user support, performing PC maintenance, POS maintenance, upgrades, and configurations. Candidates eligible for this position must be customer service focused and with the ability to work independently. The person filling this position will have success if they possess the ability to work in a fast paced, dynamic work environment with changing work priorities.

Requirements

Associate’s degree or equivalent combination of education and related experience and/or training
Experience with POS systems, preferably Skytab Venue, Retailcloud, & MyVenue
Excellent interpersonal, written, and oral communication skills required
Must be detail oriented, organized, and responsible.
Strong customer service and presentation skills.
Able to analyze user needs, problem-solve and reach acceptable solutions.
Able to perform effectively with supervision, either independently or as a team member.
Comprehensive knowledge of POS, printers, peripherals and desktops/laptops and PC applications.
Working knowledge of network troubleshooting including TCP/IP, VLAN’s, and wireless.
Experience working with managed service providers.
Able to maintain confidentiality of information and systems.
Knowledge of security, compliance requirements and practices.
Must be able to sit, stand, walk or a combination of the three for up to 10 hours a day.
Ability to lift up to 10-30 pounds, occasionally 50 pounds.
Must be available and willing to work a non-standard work schedule including weekends and holidays as are necessary or desirable to meet the business needs

Nice To Haves

Associated Degree in a technology related field preferred
CompTIA A+ or Network+ certification desired
2+ years of working with and supporting a POS system
2+ years of Service Desk support
2+ years of working with and supporting TCP/IP networks and performing wireless support
2+ years of hands-on experience using Windows 10/11 Professional operating systems
2+ years of Microsoft Office and/or other packaged applications required
2+ years of working with and supporting Samsung or Apple tablets
2+ years of working with and supporting audio/video equipment

Responsibilities

Provide level one and two POS (Point-of-Sale) support for all system problems and escalate when necessary to Venue Technology Supervisor
Conduct stadium walk-through to ensure all systems are operational prior to and during all events
Diagnosis of software, firmware & hardware issues and execution of solutions
Replacement of defective hardware before, during and after events
Back-office systems support
Maintain constant communication to effectively log daily issues and remedial actions taken
Maintain a thorough knowledge of the organization and adhere to all standards and practices
Initiate and implement improvements to areas of responsibility
Assists with regular preventative maintenance and cleaning
Assists with inventory and asset management
Perform other duties as assigned by Venue Technology Supervisor