Staff UX Program Manager, Payments

Google • Mountain View, CA

5h • $178,000 - $265,000

About The Position

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user centered development. Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses. As a UX Program Manager (UX Programs & Operations), you will combine expert project management skills with a passion for user experience to help your team improve the design of products that are used by billions of users. You’ll plan projects, define milestones, assess risks, create actionable insights, and ensure projects meet deadlines. You’ll harmonize the work of UX Designers, Researchers, Content Strategists, UX Engineers, and other UX disciplines, while also working closely with our Engineering and Product Manager cross-functional partners, to drive UX team objectives and create innovative experiences for our business, products, and users. Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses.

Requirements

• Bachelor's degree or equivalent practical experience.
• 8 years of experience managing and scaling UX related programs.
• 8 years of experience driving operational efforts across organizations.
• Experience analyzing data and leveraging insights to develop solutions.
• Experience with UX disciplines and user-centered development tools and methodologies.

Nice To Haves

• Experience in UX disciplines, creative and campaign development and applying user-centered tools and methodologies.
• Experience with the product development life-cycle.
• Experience with consumer e-commerce, payments. or subscription businesses.
• Ability to take ownership of the project life-cycle while effectively self-managing priorities.
• Ability to communicate complex concepts clearly across different audiences and varying levels of the organization.

Responsibilities

• Elevate operational excellence in UX teams to build trust and deliver high-impact projects through stakeholder collaboration.
• Define program roadmaps and user-centered goals aligned with long-term objectives.
• Oversee critical efforts for broader or cross-functional projects, programs, and strategies.
• Advocate for the establishment of key UX metrics that drive a culture of user-centered development across a wide range of program work.
• Manage large, complex programs into an efficient organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level