Senior Payments Program Manager

PatientNow

About The Position

Our Senior Payments Program Manager is responsible for creating, executing, and managing operational plans across functions and departments. This position will report to the GM of Financial Services and Embedded Solutions and will have significant visibility to the Chief Executive Officer and Board of Directors. This is an exciting opportunity to get in on the ground floor of a newly launched industry-leading platform and make a significant impact at a growing company. We recently combined two former industry competitors, and you will be working side-by-side with the GM to build out the embedded payments product at PatientNow. If you thrive on rolling up your sleeves to work in fast-paced environments with huge growth potential, this is the right opportunity for you!

Requirements

3+ years of payments experience managing merchants, product, and/or operations.
Motivated self-starter who can work independently with little oversight.
Ability to translate complex problems in easily understandable ways for various individuals and functions.
Some travel is required to support periodic in-person gatherings.

Responsibilities

Lead the development and execution of payment program strategies in alignment with organizational goals and industry best practices.
Manage all aspects of payment program lifecycles, including planning, implementation, monitoring, and continuous improvement.
Collaborate with internal stakeholders, including product management, engineering, finance, legal, and customer support, to define requirements and prioritize initiatives.
Oversee the integration of new payment methods, technologies, and partners to expand our payment capabilities and enhance customer satisfaction.
Conduct market research and analysis to identify emerging trends, opportunities, and potential risks in the payments landscape.
Monitor key performance indicators (KPIs) and metrics to evaluate the effectiveness and success of payment programs and implement corrective actions as needed.
Develop and maintain strong relationships with external partners, such as payment processors, networks, banks, and regulatory bodies.
Stay abreast of regulatory changes and compliance requirements related to payments, ensuring our programs adhere to industry standards and regulations.
Provide guidance, mentorship, and support to junior team members, fostering a culture of collaboration, innovation, and continuous learning.
Prepare and present comprehensive reports, presentations, and recommendations to senior leadership on payment program performance, challenges, and opportunities.