Staff Product Manager, Payments

Gametime United

About The Position

Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. Role overview Gametime is looking for a Staff Product Manager, Payments to own and evolve our end-to-end payments and checkout platform across mobile app, mobile web, and desktop web. This role is responsible for ensuring fans can pay how they want, move through checkout with confidence, and complete transactions quickly and securely. This is a senior individual contributor role with full accountability for strategy, roadmap, and execution across our core ecommerce platform, where over $1B in annual GMV flows through our systems. You will partner closely with Engineering, Design, Data, Finance, Operations, and Risk to optimize conversion, expand payment capabilities, and strike the right balance between fraud prevention and customer experience. This role reports to the VP of Product.

Requirements

6–10 years of product management experience, with significant ownership of payments, checkout, or ecommerce platforms.
Experience managing payment service providers, orchestration layers, or fraud solutions in high-scale consumer environments.
Strong understanding of checkout conversion dynamics, authorization optimization, and fraud tradeoffs.
Proven ability to operate as a senior IC, driving strategy and execution across highly cross-functional domains.
Comfort working with technical systems and infrastructure-heavy product areas.
Strong analytical mindset with experience using experimentation and data to guide decisions.
Excellent stakeholder management skills, with the ability to balance customer experience, risk, and business performance.

Nice To Haves

Experience in consumer marketplaces or high-GMV ecommerce environments.
Familiarity with global payments, alternative payment methods, or emerging digital wallets.
Experience working closely with Risk, Finance, or Compliance teams.

Responsibilities

Own the end-to-end payments and checkout experience across app and web, optimizing for conversion, reliability, and trust.
Ensure we offer the right mix of payment methods to meet fan expectations and maximize successful transactions.
Define and drive the checkout optimization roadmap, identifying friction points and continuously improving performance through experimentation and iteration.
Select and manage key backend payments infrastructure partners, including orchestration tools, payment service providers (PSPs), and fraud vendors.
Partner with Risk and Operations to fight fraud effectively, designing systems that apply the right level of friction while protecting conversion and customer experience.
Develop a deep understanding of transaction performance, authorization rates, fraud trends, and failure modes to inform product decisions.
Collaborate cross-functionally with Engineering, Data, Finance, and Operations to ensure our ecommerce platform is scalable, resilient, and optimized for growth.
Own outcomes across the payments funnel, holding yourself accountable for performance and continuously raising the bar.