(USA) Staff, Technology Operations - Atlassian Administrator

Walmart

2d•$99,000 - $198,000

About The Position

Join Walmart/VIZIO and take your career to the next level! The Technology Operations team at VIZIO manages critical IT systems, including Jira, Confluence, and Jira Service Management within the Atlassian Cloud suite. Reporting to the Manager of IT Operations, the team supports multiple business units by ensuring seamless program and financial management, stakeholder collaboration, and operational efficiency. Members apply strong program management and influencing skills to drive technology initiatives aligned with organizational goals. The team fosters a structured environment focused on delivering measurable value through effective communication, risk mitigation, and continuous improvement, contributing to the overall success of VIZIO’s technology landscape. What you'll do... We are seeking an experienced Staff, Technology Operations to manage and optimize our Atlassian Cloud suite, ensuring scalability, sustainability, and adherence to industry best practices. This role involves supporting users, enhancing workflows, and driving efficiency across Jira, Confluence, and related tools.

Requirements

At least three years of relevant experience as an Atlassian Administrator.
Expertise in managing complex Jira projects and workflows and configuring Confluence spaces effectively.
A strong understanding of Atlassian configuration principles and governance is essential.
A proactive team player with a “no task is too small” mindset
An analytical problem-solver who approaches challenges methodically and creatively
Exceptional written and verbal communication skills who can simplify complex concepts and adapt to audience needs.
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years’ experience in project management, program management, program operations, or related area.
Option 2: 6 years’ experience in project management, program management, program operations, or related area.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, program operations, or related area.
We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Responsibilities

Manage and maintain the Atlassian Cloud suite, including Jira, Confluence, Service Management, Work Management, and Atlassian Guard, ensuring reliability and performance.
Assist users by responding to support requests through the Jira Service Management ticketing system and develop architectural and end-user documentation for the IT Confluence Knowledge Base.
Conduct training sessions on Confluence and Jira, covering tool usage, new features, and best practices.
Working closely with the Senior Atlassian Administrator, you will configure Jira workflows and Confluence templates while identifying opportunities for functional improvements.
Additionally, you will help configure Atlassian Analytics to deliver actionable insights for IT and business stakeholders.
A key part of your role will be to maintain governance and best practices to ensure scalability, sustainability, and manageability across all Atlassian tools.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.

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