Atlassian Administrator & Platform SME

Centric Software•San Francisco, CA

About The Position

Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market. Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional.

Requirements

5+ years of progressive experience as an Atlassian Administrator, with a significant portion in a senior capacity.
Deep expertise in architecting and maintaining highly complex Jira workflows, including advanced scripting (e.g., Groovy).
Expert-level understanding of Jira Service Management (JSM) and Confluence.
Mastery of Atlassian user management, permissions, and security in large-scale environments.
Extensive hands-on experience with third-party Atlassian Marketplace apps, specifically advanced configuration of Exalate.
Strong experience with database administration and advanced SQL.
Exceptional problem-solving and communication skills.
Significant practical experience with Zendesk administration, including API integrations and workflow optimization, especially relating to Atlassian.

Nice To Haves

Atlassian Certified Professional (ACP) certifications are a strong plus.
Proficiency with Linux and scripting (Bash, Python)

Responsibilities

Serve as the lead administrator and subject matter expert for the entire Atlassian ecosystem.
Architect, design, and implement highly complex and scalable Jira workflows, schemes, and custom fields.
Lead the strategic evaluation and management of Atlassian Marketplace add-ons.
Administer and optimize critical third-party tools, with advanced expertise in Exalate for robust data synchronization.
Proactively identify and resolve advanced Atlassian application issues, ensuring high availability.
Develop and enforce comprehensive documentation, standards, and governance policies.
Lead major Atlassian upgrades, migrations, and infrastructure enhancements.
Drive continuous improvement through automation and advanced configurations.
Utilize significant experience with Zendesk to architect and manage deep integrations with Atlassian, optimizing shared workflows.
Mentor junior administrators and provide technical guidance.