STAFF SERVICES ANALYST

State of California•Sacramento, CA

44d•Hybrid

About The Position

This position is located in the city of Torrance. Multiple vacancies may exist. Under the general supervision of the Team Manager, Staff Services Manager I, in the Los Angeles South Bay District/Torrance Unit 3 of the Vocational Rehabilitation Employment Division/Specialized Services Division, and working cooperatively with program units and supervisors throughout the District; local partners including Local Education Agencies, Regional Centers, America's Job Center, Independent Living Centers, Family Resource Centers, and Social Security Administration; and the students with disabilities family members, the Staff Services Analyst, Services Coordinator (SC), in a working capacity provides a variety of analytical support related to planning, arranging, coordinating, and monitoring the vocational rehabilitation services available to consumers to enable them to become employed, live independently, and have equality in the communities in which they live and work. Communicates regularly with VR staff; provides excellent customer service to both internal and external customers; ensures the timely movement of a consumer through the vocational process, including but not limited to, monitoring of case status, compliance with mandated time frames, signatures, periodic progress updates, and annual reviews; interacts with consumers and coworkers in a professional manner, and with integrity and respect. Attempts to resolve individual's concern at the lowest possible level; offers other dispute resolution options; and elevates to next level, if needed. The Los Angeles South Bay District is responsible for service delivery of Federal Title I Vocational Rehabilitation Services Program. District staff will also conduct eligibility and priority for services determinations for applicants for services, training, assistive technology, supported employment, customized employment, job placement supports, as well as direct post-employment services for individuals who find jobs because of DOR services. This is a 12-month limited term position that may be extended and/or may become permanent pending budget approval. Telework: Under Government Code 14200, this position is a hybrid, in-office/telework position, and may be subject to change. Incumbent must live and work in California. Incumbent can be required to report to the office, or any designated location at any time. Telework agreements can be modified and/or cancelled at any time. You will find additional information about the job in the Duty Statement. You will find the Minimum Requirements in the Class Specification.

Requirements

Applications received without an SOQ may not be considered. The SOQ must be one page in length, typed in Arial font 12 point and address the following questions: 1. Describe your experience interacting with internal and external customers to provide excellent customer service while arranging services and/or conveying information. 2. Please share your experience working with individuals with disabilities and diverse communities.
It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application in order of current and old work experience. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD.678 may not be considered.
Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is required and must be included.
School Transcripts
Cover Letter
Statement of Qualifications - Please see Special Requirements Section
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Nice To Haves

Ability to communicate with all levels of internal and external contacts in a professional manner, and with integrity and respect
Ability to help facilitate expeditious resolution of problems from in-person requests, incoming phone calls and emails
Knowledge of DOR resources and processes, RAM, and federal and state Code of Regulations
High level of organizational skills and office equipment and processes proficiency
Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Visio
Knowledge of department's mission and goals
Experience communicating with and providing information regarding DOR services to applicants and consumers

Responsibilities

Provides analytical support related to planning, arranging, coordinating, and monitoring the vocational rehabilitation services available to consumers to enable them to become employed, live independently, and have equality in the communities in which they live and work.
Communicates regularly with VR staff
Provides excellent customer service to both internal and external customers
Ensures the timely movement of a consumer through the vocational process, including but not limited to, monitoring of case status, compliance with mandated time frames, signatures, periodic progress updates, and annual reviews
Interacts with consumers and coworkers in a professional manner, and with integrity and respect.
Attempts to resolve individual's concern at the lowest possible level; offers other dispute resolution options; and elevates to next level, if needed.
Conduct eligibility and priority for services determinations for applicants for services, training, assistive technology, supported employment, customized employment, job placement supports, as well as direct post-employment services for individuals who find jobs because of DOR services.

Benefits

Pension through CALPERS
Medical Benefits, including health, dental, and vision insurance
Medical benefits into retirement
Deferred Compensation options: 401k and 457b
Life Insurance
School Loan forgiveness under the federal Public Service Loan Forgiveness Program
Reimbursement Accounts (Medical and Childcare)
Disability Insurance Programs

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