Staff ServiceNow Architect

APEX Fintech Services • Austin, TX

7h • Hybrid

About The Position

Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers. Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. As a global organization, we have offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila. If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you. AFS has received a number of prestigious industry awards, including: 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards 2021 Most Innovative Companies - presented by Fast Company 2021 Best API & Best Trading Technology - presented by Global Fintech Awards ABOUT THIS ROLE Apex Fintech Solutions is seeking a Staff ServiceNow Architect to lead the technical strategy, architecture, and migration for our enterprise-wide ServiceNow IT Operations Management implementation. This is a greenfield opportunity to build the operational backbone of our Service Registry and CMDB from the ground up. You will architect the CMDB, design integrations, lead the migration from legacy systems, and establish ServiceNow as one of our mission-critical platforms. Why This Role Matters: As a regulated financial services firm, utilizing ServiceNow will centralize incident response, change management, asset inventory and much more. Your architecture directly impacts our ability to deliver enterprise solutions and demonstrate operational resilience.

Requirements

• Bachelor's degree in a technical field (or equivalent work experience) required
• 10+ years IT operations/infrastructure; 5+ years hands-on ServiceNow experience
• 5+ years leading technical teams; proven mentorship and team development
• 5+ years in financial services technology (banking, broker-dealer, fintech, payments) experience preferred
• Required Certifications: Service Now Certified System Administrator (CSA) and Certified Implementation Specialist - IT Service Management; one additional CIS domain preferred (Discovery/Service Mapping); Certified Technical Architect (CTA) highly preferred (or commitment to achieve within 18 months)
• Led 2+ ServiceNow migrations from legacy systems (greenfield/brownfield, 1,000+ users)
• Deep ITOM expertise: CMDB, Discovery, Service Mapping, Event Management, Cloud Management
• Expert in ServiceNow architecture, scripting (JavaScript), Integration Hub, MID Servers
• Technical Skills CMDB data modeling, CI reconciliation, service mapping, discovery automation
• Integration expertise: REST APIs, middleware (MuleSoft, Boomi), CI/CD
• Cloud platforms: AWS, Azure, GCP (hands-on experience)
• Infrastructure: servers, storage, networking, virtualization, containers (Docker, Kubernetes) and IaC (Terraform)
• Monitoring tools integration: Splunk, Datadog, Dynatrace, Prometheus
• Financial Services & Regulatory Understanding of FINRA, SEC, OCC, FDIC, GLBA, SOX requirements
• Experience supporting regulatory examinations and audit readiness
• Familiarity with NIST, ISO 27001, SOC 2 frameworks
• Leadership & Communication Executive presence: present to C-suite, board, regulators
• Influence across organizational silos; manage competing priorities
• Led implementations $1M+ budget, 12-24 months

Nice To Haves

• CTA certification, additional CIS certs (ITSM, ITAM, SecOps), cloud certs (AWS/Azure Pro), TOGAF, CISSP, ITIL 4, chaos engineering experience, DevOps/SRE background, ServiceNow community contributions

Responsibilities

• Migration Leadership Lead large-scale migration from legacy ITSM/asset management systems to ServiceNow
• Design phased migration strategy: data migration, system cutover, integration planning, risk mitigation
• Coordinate across teams, vendors, and stakeholders; ensure zero downtime for critical operations
• Own CMDB data migration: assessment, cleansing, validation, reconciliation
• IT Operations Management Architecture & Design Design Configuration Management Database (CMDB) data model (CI classes, relationships, service taxonomy) for financial services context
• Architect Discovery & Service Mapping strategy (on-prem, cloud, containers, SaaS)
• Design Event Management integration with monitoring tools (Datadog)
• Establish Cloud Management integration (GCP) and FinOps capabilities
• Define multi-year ITOM roadmap: CMDB → Discovery → Service Mapping → Event Mgmt → Cloud Mgmt
• Enterprise Integration & Platform Architecture Design integration architecture for 50+ systems: monitoring, cloud, ITSM, identity, ticketing
• Define multi-instance strategy (prod, pre-prod, sandbox, dev) and CI/CD for ServiceNow
• Architect platform security: SSO/SAML, RBAC, encryption, audit logging, MFA
• Ensure scalability (1,000+ users) and performance (SLOs, optimization)
• Establish development standards, customization governance, upgrade strategy
• Team Leadership & Stakeholder Management Support the leadership team with building, coaching and developing a world-class ServiceNow team
• Partner with Infrastructure, Security, Compliance, Enterprise Architecture, Engineering and Product
• Present to executives, board, and regulators; translate technical concepts to business language
• Provide vendor/partner oversight; ensure knowledge transfer to internal team
• Compliance & Continuous Improvement Ensure compliance (e.g., SOC 1, SOC 2, ISO 27001, NIST, FINRA, SEC, GLBA)
• Support regulatory examinations with technical documentation and platform demonstrations
• Drive CMDB accuracy to 95%+; optimize performance; manage technical debt
• Evaluate emerging capabilities (AI/ML, AIOps, Predictive Intelligence)

Benefits

• We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match.
• We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits.
• At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees