ServiceNow Platform Architect

SAIC

5d•Onsite

About The Position

SAIC is seeking ServiceNow Platform Architect to support the Enterprise ServiceNow Platform for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command’s infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6) and support all current and future integrations with command systems. The successful candidate will be responsible for working at the direction of the IT Service Manager, Platform Owner and with other Platform Core Team roles and Technical Leads to facilitate and ensure the success of the ServiceNow platform by focusing on the design, implementation, and optimization of ServiceNow solutions for the organization. This position is for Monday through Friday, normal business hours. However, employee may be required to provide after-hours and weekend support during planned or emergency events.

Requirements

BA/BS
Ten (10) or more years of experience
DoD Secret clearance
Must be a US Citizen
ServiceNow Certified System Administrator (CSA)
ITIL V4 Foundations certification
3-5 years of experience for the ServiceNow platform, including various modules like ITSM, ITOM, CSM, WSD, and more
Strong skill in ServiceNow scripting (JavaScript, Glide API), integration technologies, and database concepts
Ability to manage multiple, high, & competing priorities in a fast-paced, constantly changing environment
Ability to communicate IT, networking, and security concepts to personnel at all levels of experience and responsibility
Familiarity with network management, security, monitoring tools, and/or cloud technologies
Strong facilitation skills, with the ability to guide and manage team dynamics and decision-making processes effectively

Nice To Haves

MA/MS
DoD TS/SCI clearance
Certified Application Developer (CAD), Certified Implementation Specialist (CIS), or similar ServiceNow certification
Micro-Certification - Agile and Test Management Implementation
Agile Development 2.0 Simulator Micro Certification
Experience with Agile software development tools to manage backlogs, sprints, and collaborative work

Responsibilities

Documents the overall platform design and helps to analyze the impact of new requirements
Ensures platform alignment with the business strategy
Provides consultative technical leadership to the platform team
Creates and maintains a detailed view of the existing architecture
Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
Resolves technical escalations, including responding to defects
Participates in process workshops
Works closely with enterprise architecture team
Assists in migrating configuration across instances
Integration expert in the absence of a dedicated role
Develops and manages information to support enterprise decision making.
Manages and improves existing reporting systems.
Conducts and facilitates (and educates and trains on) analyses, issues identification, organizational risk assessment, and decision-making processes.
Provides consulting and analytic services to leadership.
Provides technical support and mentoring and training to less-senior analysts.
Develops methodology and processes for prioritization and scheduling of projects.
Analyzes problems and determines root causes.
Works closely with all Directorate Branches and engineering teams to develop strategy for long term data platform architecture.