Staff Relations Intern
About The Position
As a Cheesecake Staff Relations Intern, you’ll play an important role in supporting our Staff Relations team by contributing to meaningful projects and hands-on responsibilities that align with your future career goals. This is a great opportunity to gain exposure to how a Staff Relations department operates within a dynamic and collaborative business environment. Reporting to the Director of Staff Relations, you’ll join a Staff Relations team of 10 staff members, based in Calabasas Hills, CA. Together, you’ll support the Staff Relations function for The Cheesecake Factory Incorporated, a $3.6 billion public company with over 350 restaurants and more than 47,000 staff members nationwide. Throughout your internship, you’ll have the chance to: Learn directly from industry professionals and gain insight into how a national restaurant company functions day-to-day Collaborate with team members and work cross-functionally with other departments Participate in projects that make a real impact on our business You’ll thrive in this internship if you are: A strong communicator: You’re capable of articulating a message in a clear, concise, and conversational manner. Service minded: You’re a people person who effortlessly provides exceptional support whether it’s over the phone or in person. A team player: You love collaboration and always show respect for the views and contributions of others. A creative problem-solver: You have an uncanny ability to think outside-the-box, using the resources at hand to effortlessly get to the bottom of an issue. Here’s more of what you’ll get to do: Investigate & Learn: Gain hands-on experience conducting real employee relations investigations under expert guidance. Help Solve Challenging Cases: Manage high-volume, lower-complexity cases during peak periods to maintain strong service levels. Drive Impact: Play a key role in shaping company-wide policies and handbooks, ensuring consistency across all concepts. Lead a Final Project: Implement the next phase of our policy and procedure initiative to enhance consistency and communication across Operations. Collaborate & Grow: Work closely with seasoned HR professionals, gaining insider knowledge and mentorship in employee relations.
Requirements
- Currently enrolled in a post-secondary educational institution.
- Focused study on Human Resources
- Proactive, detail-oriented individual
- Minimum GPA of 3.0.
- Available to work a minimum of 40 hours per week
- Available to work from the Support Center at least 3 days per week (Tues, Wed, Thurs)
- Proficient in MS Office (Word, Excel, Outlook, PowerPoint)
Responsibilities
- Gain hands-on experience conducting real employee relations investigations under expert guidance.
- Manage high-volume, lower-complexity cases during peak periods to maintain strong service levels.
- Play a key role in shaping company-wide policies and handbooks, ensuring consistency across all concepts.
- Implement the next phase of our policy and procedure initiative to enhance consistency and communication across Operations.
- Work closely with seasoned HR professionals, gaining insider knowledge and mentorship in employee relations.
Benefits
- Sick Time (In locations where required)
- Medical Plan Available (Must meet service and hours requirement)
- 25%-35% discount when dining as a guest
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
