Staff Program Manager, Risk Management

BILL•San Jose, UT

3d•$111,400 - $164,300•Remote

About The Position

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. Make your impact within a rapidly growing Fintech Company Join BILL as a Staff Program Manager, Risk Management, and play a pivotal role in shaping the future of risk at a company that empowers millions of businesses. As a strategic partner to our SVP of Risk Management, you will drive organizational alignment, operational excellence, and compelling storytelling across a high-impact team. The Risk Management organization at BILL is the engine behind both protection and progress—defending the business from threats like fraud and credit loss, while enabling smart, scalable growth through data-driven decisions. You’ll work at the intersection of strategy, execution, and communication, supporting a team that spans Fraud, Credit, Data Science, and Portfolio Operations, all united by the mission to protect our customers and unlock new opportunities for growth. This is a unique opportunity to make an impact at BILL by building the systems, rhythms, and narratives that keep our Risk function operating at its best. You’ll lead complex, cross-functional programs, set priorities and success metrics, and ensure the visibility and effectiveness of key initiatives. If you thrive in a fast-paced environment, excel at connecting big-picture vision with operational detail, and are passionate about fostering a culture of integrity, innovation, and partnership, we want to hear from you.

Requirements

10+ years of experience in program management, operations, or communications, ideally within fintech, SaaS, or technology organizations.
Proven success as a Chief of Staff, Marketing Leader, or Internal Communications Lead supporting senior executives.
Exceptional communication skills with the ability to translate complex concepts into clear, actionable narratives.
Strategic thinking paired with strong analytical and organizational skills; comfortable balancing detail with big-picture perspective.
Collaborative, low-ego approach with a track record of building trust and driving work forward across teams.
Demonstrated ability to thrive in an ambiguous and fast-paced environment, with a focus on operational efficiencies and process improvements.
Experience with tools such as Asana, Notion, Google Workspace, and Slack.

Nice To Haves

Familiarity with risk or data systems is a plus.

Responsibilities

Partner with the SVP and Risk Leadership Team to define and drive organization-wide priorities, OKRs, and success metrics.
Lead and optimize operating rhythms, including staff meetings, quarterly business reviews, and cross-functional initiatives.
Manage and execute complex, multi-stakeholder programs spanning Risk, Product, Finance, and Data.
Anticipate organizational needs, remove roadblocks, and ensure teams remain aligned on goals and outcomes.
Design and implement scalable systems for planning, execution, and performance tracking.
Act as a thought partner to the SVP, surfacing insights, risks, and opportunities to improve team health and efficiency.
Oversee internal initiatives such as talent planning, budget tracking, financial planning, talent allocation, and process improvement.
Establish and maintain a talent management framework to support the growth and development of the team.
Nurture team culture by establishing team rituals, running strategic town halls, and organizing offsites to ensure they align with team and business objectives.
Coordinate communications and alignment across Risk pillars, ensuring clarity from leadership to individual contributors.
Develop and deliver compelling internal communications, presentations, and dashboards that showcase team impact and reinforce a unified Risk brand and culture.
Provide support to the SVP, including managing the executive’s calendar, and event management.