Staff Product Manager - Rewards

PayPal • San Jose, CA

53d • Hybrid

About The Position

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.
Job Summary: We're looking for a Lead Product Manager who can create a cohesive loyalty strategy across all PayPal products. In this role, you will help lead the launch and long-term success of the upcoming PayPal Loyalty Program—a major new initiative debuting mid-next year. The ideal candidate will have experience driving high-visibility, 0-1 launches and executing cross-product strategies that connect experiences across PayPal offerings. You will need to balance strategic vision with hands-on delivery, helping take the launch across the finish line in the U.S. and then scale it globally. Meet the Team The PayPal Rewards team is a growing commercial function focused on driving loyalty and cross-product adoption by making PayPal the most rewarding way to pay. The team delivers an exceptional, omnichannel experience that is competitive, differentiated, and high-value. This program is a top business priority and key to PayPal's growth strategy.

Requirements

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

Nice To Haves

• Loyalty Program Expertise - Hands-on experience in building or managing customer loyalty initiatives.
• Financial Services Background - Strong understanding of products, regulations, and customer needs in financial services.
• Thrives in Ambiguity - Comfortable operating in fast-paced, evolving environments with agility and focus.

Responsibilities

• Inputs to product strategy with cross-functional stakeholders consistent with the shared vision for the product.
• Implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
• Controls for the customer experience and customer needs in product requirements and as an input to decision making.
• Monitors metrics that inform the success of products including usability studies, research and market analysis.
• Manages one or more workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
• Monitors product profitability measures, including budget.
• Participates in operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews.
• Interfaces with product leadership as needed.
• Partners with content developers, data scientists, product designers and user experience researchers.

Benefits

• PayPal is committed to fair and equitable compensation practices.
• The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits.
• For more information, visit https://www.paypalbenefits.com.
• For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
• We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
• To learn more about our benefits please visit https://www.paypalbenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees