Staff Product Manager, Payments (Ledger & Payouts)
About The Position
GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010. We’re looking for a Staff Product Manager to lead our Payments Ledger & Payouts platform—the financial backbone of GoFundMe. This role sits at the intersection of financial infrastructure, customer trust, and global scale—owning the systems that track, control, and disburse billions of dollars across our platform. You will define and drive the strategy for our unified ledger and funds-out ecosystem, enabling faster, more reliable payouts while unlocking new financial capabilities like wallets, international disbursements, and embedded financial products. Your work will directly impact trust, reliability, and the future of financial services at GoFundMe. Candidates considered for this role will be located in the San Francisco Bay Area. There will be an in-office requirement of 3x a week.
Requirements
- Bring 8+ years of product management experience, including ownership of complex platform or infrastructure products
- Have deep experience in payments, fintech, or financial systems (e.g., ledgers, payouts, settlement, reconciliation)
- Think in systems—able to connect technical architecture with user and business outcomes
- Are comfortable operating in highly ambiguous, high-stakes environments with significant cross-team dependencies
- Excel at influencing across Engineering, Finance, Risk, Compliance, and Legal without direct authority
- Are highly analytical and use data to inform decisions, define success, and drive outcomes
- Are AI Powered and actively use AI tools to accelerate work across the product development lifecycle - from discovery and synthesis to PRDs, experimentation, and iteration
- Leverage tools like Cursor and other AI-assisted workflows to improve speed, clarity,
- Care deeply about trust, accuracy, and building reliable systems that operate at scale
- Proven track record of defining and scaling platform products or financial infrastructure with measurable impact
- Strong understanding of money movement, payment systems, or financial controls (e.g., pay-ins, payouts, processors, reconciliation, or compliance)
- Ability to work closely with engineering teams on complex, distributed systems
- Strategic thinking paired with strong execution—able to translate vision into clear plans and outcomes
- Exceptional communication skills, with the ability to align teams and influence senior stakeholders
- Comfort balancing customer needs, technical constraints, and business goals in decision-making
- Hands-on experience using data and modern tooling (including AI) to improve speed and quality across the product lifecycle
Nice To Haves
- Experience building or scaling ledger systems or financial accounting platforms
- Background in global payments, marketplaces, or multi-sided platforms
- Familiarity with regulatory and compliance frameworks in fintech
- MBA or technical degree
Responsibilities
- Own the financial backbone of the platform
- Lead the vision and strategy for GoFundMe’s ledger and payouts infrastructure, ensuring a complete, accurate, and auditable source of truth for all money movement across the ecosystem—from donations to disbursements, refunds, and chargebacks.
- Build for scale, reliability, and global expansion
- Design and evolve systems that support multiple processors, settlement models, currencies, and geographies—enabling seamless global payouts and expansion into new markets.
- Unlock new financial capabilities
- Drive platform investments that enable faster withdrawals, international payouts, wallets, remittances, and new payout methods—creating both improved user experiences and new revenue opportunities.
- Strengthen trust through financial accuracy and controls
- Partner closely with Risk, Compliance, Legal, and Finance to ensure strong financial controls, auditability, and regulatory readiness—while reducing failures, delays, and manual intervention in payout flows.
- Operate with end-to-end ownership
- Lead from problem definition through delivery, optimization, and scale—bringing clarity to complex, ambiguous problem spaces and driving disciplined execution across teams.
- Influence across the organization
- Collaborate across Payments, Identity, Risk, and platform teams to align on strategy and dependencies—serving as a unifying voice across highly interconnected systems.
- Leverage data, systems thinking, and AI
- Use data, experimentation, and modern tooling—including AI—to accelerate decision-making, improve system design, and identify opportunities for optimization across the payments lifecycle.
Benefits
- Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
- Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
- Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
