Staff Product Manager, Fan Experience

Gametime United

22d

About The Position

Live experiences help people cross today’s digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that’s bringing us together. To fulfill Gametime’s mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. Role overview Gametime is looking for a Staff Product Manager, Fan Experience to own new user activation end-to-end across mobile app, mobile web, and desktop web. This role is focused on helping new fans reach value faster — clearly understanding Gametime’s value proposition, engaging meaningfully in early sessions, and entering the purchase funnel with confidence. This is a senior individual contributor role with full accountability for strategy, roadmap, and execution. You’ll partner closely with Engineering, Design, Data, and Marketing/CRM to improve how users experience Gametime from their very first interaction. This role reports to the VP of Product.

Requirements

6–10 years of product management experience, ideally on consumer products with meaningful acquisition and onboarding surfaces.
Experience owning activation, onboarding, or early lifecycle experiences across web and mobile.
Proven ability to operate as a senior IC, driving strategy, execution, and outcomes independently.
Strong experimentation and analytical skills, with experience using data and testing to guide decisions.
Excellent cross-functional collaboration and communication skills.
A user-first mindset with a focus on speed to value, clarity, and early engagement.

Nice To Haves

Experience with consumer marketplaces or high-intent consumer apps.
Background partnering closely with Marketing or CRM teams.
Passion for building intuitive, high-impact first-time user experiences.

Responsibilities

Own new user activation across app and web, from first visit through early engagement and entry into the purchase funnel.
Define and drive the activation roadmap, balancing rapid experimentation with durable product improvements.
Partner closely with Marketing and CRM to improve acquisition and landing page experiences that better engage and convert users earlier.
Own onboarding experiences, ensuring new users quickly understand Gametime’s value and how to get started.
Lead A/B testing and experimentation across activation and early lifecycle surfaces, using insights to inform product decisions.
Work cross-functionally with Engineering, Design, and Data to ship high-quality experiences that improve speed to value, clarity, and delight.
Develop a deep understanding of new user behavior and pain points, and use those insights to continuously improve the fan experience.