Fan Experience Administrative Assistant

San Antonio Spurs Sports & Entertainment • San Antonio, TX

1d • Onsite

About The Position

At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves.
To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community. SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field and STAR Complex.
We know that our people are our greatest asset as an organization. We aspire to provide our teams with meaningful work, to live our values -Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.
The Fan Experience Administrative Assistant supports the Fan Experience/Guest Services team in delivering a best-in-class, inclusive game-day and event experience. Assists with event prep, guest communications, wayfinding, ADA accommodations, and service recovery. Acts as a first-line resource at kiosks/desks and via phone/email/chat; logs incidents in CRM; coordinates with Ticket Operations, Security/EMS, Arena Operations, Game Presentation, and Corporate Partnerships.
Maintains supplies and signage, compiles post-event notes, and helps brief event staff. Assist Fan Operations staff by answering questions, addressing needs, and responding promptly to emails. Requires a hospitality mindset, accuracy under pressure, and availability for nights, weekends, and holidays during the NBA season.

Requirements

• High school diploma or GED required, associate’s or bachelor’s in Hospitality, Sports Management, Communications, or related field preferred.
• 1–2 years’ experience in customer service/event operations/hospitality; arena/stadium or large-venue experience a plus.
• Proficient in Microsoft Office (Excel, Teams, Word, Publisher, and Outlook). Ability to operate event management software and tracking tools.
• Excellent verbal and written communication skills. Professional, empathetic verbal tone; concise written updates; de-escalation and active listening.
• Basic ADA guest-accommodation awareness; familiarity with arena policies, radio etiquette, and emergency basics.
• Detail-oriented and highly organized.
• Strong problem-solving abilities and adaptability.
• Effective time management and multitasking skills.
• Strong aptitude for working in fast paced environment.
• Must be able to work flexible schedules, including evenings, weekends, holidays, and special events. This includes events in Austin at the Moody Center.
• Stand/Sit/Walk for long periods of time and navigate an arena setting.
• Ability to move throughout premium areas (Terrace Suites, Charter Suite Clubs, Theater Boxes), including climbing stairs, walking long distances, and navigating crowded environments.
• Ability to lift, carry, push, or pull up to 25 pounds on occasion (e.g., assisting with light setup tasks or transporting materials).
• Comfort working in environments with variable lighting, noise levels, and crowds, typical of concerts, sporting events, and large public gatherings.

Nice To Haves

• Bilingual (e.g., Spanish/English) a plus.

Responsibilities

• Manage game-day logistics: including staff check-in, uniform distribution, and maintaining a clean and organized check-in space.
• Serve as a key point of contact for callouts and late notices, ensuring smooth communication between staff and management.
• Empower and support the team by identifying and acting on opportunities to improve the overall staff experience.
• Assemble event checklists, staffing sheets, maps, and guest-services kiosk materials. Prepare credentials/wristbands, signage, wayfinding aids, and assistive listening devices. Stage prearranged ADA accommodations (e.g., wheelchair escorts, companion seating). Distribute game notes (theme nights, promotions, VIPs, building alerts) to stakeholders.
• Staff guest services posts; answer fan questions; provide directions and mobile ticketing support.
• Enter clean data with correct categories/tags; assist with post-event summaries (top issues, response times).
• Liaise with Ticket Operations, Arena Ops, Security/EMS, Housekeeping, Game Presentation, Partnerships, and Community to resolve guest issues quickly.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED