Staff IT Systems Engineer - Atlassian

Blackhawk Network•Pleasanton, CA

2d•Remote

About The Position

About Blackhawk Network: Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com. This position may be performed remotely anywhere within the United States except for the State of Alaska, North Dakota, or South Dakota. Employees located within 50 miles of a BHN office will be considered a "Hybrid" employee and are required to come into the office 2 days per week based on office schedule. Overview: The Staff Systems Engineer position within the Implementation and Onboarding team is responsible for specification consultation, configuration, and testing of Blackhawk Network payment processing services for internal customers and external Blackhawk Network partners. This includes but not limited to: interaction with internal and external clients to support specification integration, troubleshooting and resolving integration issues, and working directly with other integration engineers, systems engineers, project / implementation managers, and QA engineers as required by the project requirements. Location: Pleasanton, CA. Will consider remote for the right person.

Requirements

8+ years as a Systems Engineer or 10+ years as a Systems Administrator with extensive Atlassian customization experience
Minimum 4 years administering Atlassian products in large enterprise environments, with deep expertise in Jira Software project customization and automation
2-4 years of Okta administration experience with proven success creating automation using APIs and Okta Workflows
Advanced proficiency in scripting languages (Python, Groovy, Bash) and API integration using tools like Postman
Demonstrated success designing and implementing automation solutions across multiple platforms
Expert-level knowledge of Atlassian suite (Jira, Confluence, etc.) including advanced JQL, automation rules, and custom field configuration
Strong API development and integration experience with RESTful services
Proficiency with identity management platforms, particularly Okta
Experience with additional enterprise tools: ServiceNow, Microsoft 365, Azure Active Directory, Intune, PowerShell
Self-starter who consistently over-delivers with minimal direction from management
Exceptional problem-solving abilities with a methodical approach to troubleshooting complex issues
Ability to thrive in ambiguous situations, quickly researching and mastering new technologies as needed
Superior prioritization skills with ability to manage multiple concurrent projects effectively
Meticulous attention to detail with ability to create clear, comprehensive documentation and administrative guides

Nice To Haves

Bachelor's degree in Computer Science , Information Technology, or related field (or equivalent experience)
Professional certifications in Atlassian, Okta, or Microsoft technologies
Experience in regulated industries (financial services, fintech)
Familiarity with compliance frameworks (ISO, SOC, PCI-DSS)
We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Responsibilities

Platform Architecture & Automation Leadership Own the complete Atlassian platform including Jira Software, Confluence, and related products—configuring, securing, and maintaining enterprise-scale deployments while driving BHN toward an automation-first approach to work management
Leverage the Atlassian automation platform to enhance and improve work and platform maintenance. Develop complex JQL queries, custom scripts, and leverage API endpoints to streamline the business and solve problems
Design and maintain automation orchestration for corporate services, particularly employee lifecycle management; s erve as an automation subject matter expert, mentoring teammates on automated task development and champion best practices
Evaluate and implement new Atlassian products and third-party integrations aligned with business objectives
Infrastructure Management & Strategic Initiatives Co-manage our enterprise identity provider (IDP) solution and SaaS service portfolio, maintaining , securing, and auditing corporate services while ensuring compliance with regulatory requirements
Administer Okta workflows and integrations, leveraging APIs for automated user management and collaborating on access control policies and single sign-on implementations
Participate in BCP for corporate services, including backup strategies, redundancy planning, disaster recovery processes, and comprehensive infrastructure documentation
Support regulatory compliance efforts including ISO and SOC audits, ensuring systems meet security and operational standards while participating in vendor management for critical corporate services
Drive technology consolidation efforts across the organization, particularly following acquisitions, and participate in architectural decisions for both on-premises and SaaS-based corporate information systems
Provide escalated technical support for complex end-user issues requiring systems-level expertise and travel to satellite offices (5-10% of time) to support distributed infrastructure needs
Other assigned duties