Staff IT Solutions Engineer, Collaboration Platforms

Rivian • Irvine, CA

2d

About The Position

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

We are seeking a highly skilled and motivated Senior IT Solutions Engineer to join our team. This role is responsible for the advanced configuration, technical delivery, integration, and operational excellence of our core collaboration and productivity platforms, with a primary focus on Slack Enterprise Grid. You will be the technical expert who ensures our solutions are stable, secure, and deliver maximum efficiency across the organization, including our joint venture operations. This positon will report to our Sr. Manager and will be located in either, Palo Alto, Irvine, Normal or Plymouth.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related technical field.
• 7+ years of experience as an IT Engineer, focusing on the deployment and administration of enterprise SaaS platforms.
• Expert-level, hands-on experience with Slack Enterprise Grid administration, configuration, and API usage.
• Proficiency in scripting or automation tools relevant to enterprise platforms (e.g., Python, PowerShell, workflow builders).
• Strong understanding of Identity and Access Management (IAM), SSO (SAML/OAuth), and data security principles in a cloud environment.
• Proven ability to translate business requirements into concrete, secure, and scalable technical solutions.
• Excellent analytical and problem-solving skills, with a track record of resolving complex, production-critical system issues.

Nice To Haves

• Relevant vendor certifications (e.g., Slack Certified Admin/Developer).
• Experience with configuration and integration of other productivity tools (Box, Figma, UiPath).
• Experience with complex network environments and integration with cloud infrastructure (AWS/Azure/GCP)

Responsibilities

• Implementation & Configuration: Lead the hands-on configuration and deployment of complex solutions within Slack (e.g., custom workflows, channel conventions, security features) and other assigned platforms (Box, Figma, Lucidchart, UiPath, Everbridge).
• Technical Governance: Define and enforce technical standards and configuration policies for all owned platforms, ensuring consistency and system health across the Enterprise.
• Troubleshooting & Optimization: Act as the Tier 3 escalation point for platform issues, performing deep-dive analysis, root cause determination, and implementing permanent engineered solutions to improve reliability and performance.
• Internal Platform Development: Drive the technical execution of platform development initiatives, translating business requirements into documented engineering specifications and production-ready deployments (KTO work). Platform Integration & Ecosystem Management
• Cross-Functional Integration: Implement and maintain integrations between Slack and other enterprise applications (e.g., monitoring tools, HR systems, ticketing systems), ensuring data integrity and reliable automated processes.
• API & Automation: Leverage platform APIs to build scalable automation and custom solutions that streamline business processes and enhance user productivity.
• Security Configuration Alignment: Collaborate closely with security teams to implement and audit technical security controls, access models, data loss prevention (DLP) configurations, and data residency settings. Strategic & Operational Alignment
• Roadmap Input: Provide technical expertise and feasibility analysis to inform the platform roadmap and strategy, ensuring planned features align with operational stability and security requirements.
• Project Leadership: Serve as the technical lead for platform-related projects, overseeing configuration, testing, documentation, and successful deployment into production environments.
• Vendor Management Support: Assist the Platform Owner/Manager with technical vendor engagement, evaluating new features, managing pilot programs, and providing technical oversight on capacity planning.
• Joint Venture Work: Ensure platform configurations and access models are technically robust and compliant for cross-functional collaboration with joint venture partners. Multi-Platform Engineering
• Apply senior-level engineering rigor and technical governance to configuration, security, and minor development initiatives for secondary platforms, including Box, Figma, Lucidchart, UiPath, and Everbridg

Benefits

• The successful candidate may be eligible for annual performance bonus and equity awards.
• We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees.
• You may also have the opportunity to participate in Rivian’s 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements.
• Full-time employee coverage is effective on their first day of employment.
• Part-time employee coverage is effective the first of the month following 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees