Collaboration Solutions Architect

Global Cellulose Fibers • Memphis, TN

1d • Hybrid

About The Position

Global Cellulose Fibers (GCF) is seeking an experienced Collaboration Solutions Architect within the End User Solutions organization to lead the strategy, design, architecture, and governance of collaboration and productivity solutions. You will provide architectural leadership, governance expertise, and modernization strategy for Microsoft 365—including Exchange Online, SharePoint Online, Teams, Entra ID, and Copilot. Operating in a shared-governance model with our Managed Service Provider (MSP), you will guide day-to-day collaboration service expectations, serve as an escalation point for incidents, and drive measurable quality improvements. The ideal candidate has broad and deep technical knowledge supporting business objectives as well as experience leading a transition to an MSP.

Requirements

• 10+ years in Microsoft 365, collaboration, and productivity architecture (Teams, SharePoint Online, Exchange Online, Entra ID, AD Connect).
• 3+ years Microsoft Exchange and/or SharePoint Lead/Architect
• Experience with SMTP relay services and architecture
• Proven experience in MSP shared governance: L2/L3 escalation leadership, RCA, SOP/KB development, and operational trend analysis.
• Experience with shifting between vendors while maintaining service levels
• Proven success leading complex, cross-functional projects
• Teams architecture and lifecycle governance; ability to optimize collaboration security and external/guest access in Entra ID.
• Hybrid identity expertise (on-prem AD, Entra ID) and experience managing on-prem SMTP relay interdependencies.
• Microsoft 365 Copilot readiness (data access, permissions hygiene, sensitivity labels/Purview), use case discovery, and adoption planning in coordination with Information Security.
• Platform Migration experience: File Share to SharePoint Online
• Microsoft Licensing optimization and license reservation planning
• Experience with vendor management and technical support
• Excellent communication skills; ability to translate complex architecture for execs, stakeholders, and end users; lead monthly enablement webinars.
• Cross-functional leadership
• Automation, scripting, and reporting (PowerShell, Graph API, Power BI).
• Strong problem-solving skills

Nice To Haves

• Bachelor’s degree in Computer Science, Information Technology, or related field is preferred (or equivalent work experience).
• Microsoft 365 Copilot implementation experience (readiness assessments, pilots, value measurement) and exposure to Copilot Studio/Graph API/plugins.
• Experience implementing and governing M365 security controls
• Experience with on-prem to cloud migrations and architecture development
• Familiarity with Azure and RDS
• Microsoft Certifications
• Microsoft Teams Rooms (MTR) governance and device lifecycle knowledge; Teams Voice/Direct Routing/SBC exposure (e.g., AudioCodes/Ribbon).
• Advanced troubleshooting across collaboration, network, and voice (CQD, packet capture/Wireshark)
• Product ownership practices (roadmap/backlog, Agile delivery) and proactive release/feature communication.
• Awareness of adjacent collaboration ecosystems (e.g., Zoom/Webex/Slack) for integration considerations.

Responsibilities

• Define tenant‑wide standards for Exchange Online, SharePoint Online, Teams, and Entra ID (lifecycle, retention, external sharing, compliance) while advocating for best practices.
• Establish provisioning patterns (Teams/site templates, naming, guest/external access) aligned to information security architecture.
• Manage Team platform calling and meeting quality in close collaboration with the Global Telecommunications organization
• Assume service ownership of business collaboration platforms and services.
• Lead File Share to SharePoint Online migrations; standardize information architecture, ownership, and lifecycle across collaboration workspaces.
• Author architectural standards, governance policies, and operational handoffs; ensure clean pilot to production transitions with runbooks/SOP.
• Maintain the M365 collaboration roadmap; publish health/adoption metrics and drive continuous improvement.
• Set day‑to-day expectations with the MSP; oversee SLAs and platform health; serve as L2/L3 escalation point and drive RCA/prevention.
• Oversee SOPs/KBs lifecycle; implement shift‑left practices and service‑quality improvements.
• Deliver monthly webinars; build a champion community; create platform adoption playbooks with Communications; use feedback and metrics to improve user experience.
• Maintain regular stakeholder/MSP cadence to ensure alignment and outcomes
• Partner with Cybersecurity on Conditional Access Policies; enforce secure external collaboration patterns.
• Guide identity lifecycle and manage SMTP relay interdependencies for collaboration services.
• Govern Entra ID app registrations & integrations; guide Guest/External Access models; ensure third‑party integrations adhere to standards and governance.
• Advise on Power Platform environment strategy, DLP, and licensing/capacity with Data & Analytics; promote responsible usage and automate insights where feasible.
• Assess data access/permissions, sensitivity labels/Purview, and Entra dependencies to enable secure Copilot scenarios.
• Identify Copilot use cases, run pilots, measure outcomes, and scale to production with runbooks and governance updates.
• Recommend license mix and reservations to balance cost and capability; automate licensing and reporting.

Benefits

• Medical, Dental, Life insurance
• Flexible Spending Accounts
• Short-term and Long-term Disability
• 401(k) and Company-funded retirement contributions
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level