Staff Inbound Product Manager - CPQ Pricing

ServiceNow•Santa Clara, CA

62d

About The Position

We are currently looking for an Inbound Product Manager for Pricing part of the Configure Price Quote product suite in our Sales CRM business. This role will include the full scope of product management from helping to shape the vision, product strategy, and roadmap, to hands on execution, and support of GTM through adoption and customer success. This includes responsibility for envisioning how GenAI and Agentic AI can be leveraged to reimagine end user, pricing manager and admin persona experiences. The CPQ product is part of the CRM and Industry business unit at ServiceNow. This role works and collaborates cross functionally with Design, Research, Engineering, Content, Outbound PM, Product Marketing, Solutions Sales and other Product leaders to define and build the capabilities to power the next generation of the CRM and Industry Agentic AI solutions. We're looking for an experienced product manager that wants to apply disruptive thinking to the way people view front and back office applications.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Must have experience in CPQ with a focus on pricing capabilities
8+ years of softwareâ¯productâ¯management experience
5+ years of experience building CRM and enterprise software products (e.g. salesforce automation, CPQ, order management, PRM, eCommerce, subscription management).
Experience building software products on a platform.
Excellent prioritization skills with the ability to say "no" while driving clarity on "why."
Proven ability to transform requirements into roadmaps, balancing strategy with execution.
Strong written and verbal communication skills to internal and external audiences including senior executives and sponsors.
Curiosity about customer needs and a track record of building customer-centric solutions.
Experience with Agile/Scrum practices; certification not required.
Ability to think critically, thrive in ambiguity, and influence without authority.
Willingness to travel.

Nice To Haves

Exposure to building AI-driven product capabilities is a strong plus.

Responsibilities

Research and discover customer pain points, problems and use cases that can be solved by CRM and Industry solutions. Explicitly document use cases and detailed requirements including customer examples.
Evolve the vision for Pricing as part of CPQ, spanning Price Management and Configuration, Price Execution and Pricing Intelligence capabilities supporting different business models (subscriptions, consumption, hybrid)
Develop business cases for investment and present recommendations to senior leadership to inform product strategy and roadmap.
Adopt an AI first approach to solve real problems and drive value for our customers
Build and refine a backlog of validated ideas into clear MVPs and differentiated capabilities.
Explore inorganic approaches (e.g., partnerships, integrations, acquisitions) that accelerate value delivery.
Partner with engineering and UX to bring CRM agentic workflows to life.
Write clear and actionable product requirements and solution designs that efficiently and accurately inform design and development.
Validate designs and prototypes with customers and partners.
Collaborate with other ServiceNow product teams on cross-dependencies.
Manage and track release execution, manage risks, and ensure high-quality delivery.
Collaborate with outbound PMs to define enablement strategy and content.
Partner with marketing, enablement, and customer success to drive adoption.
Develop collateral and positioning that define the "whole product/solution."
Support pricing, packaging, and licensing strategies in collaboration with GTM teams.
Work closely with Outbound PM and Customer Success to facilitate Customer Advisory Board (CAB) and Product Advisory Council (PAC) Meetings.
Drive design partnerships with strategic customers across industry verticals.
Engage with sales reps, managers, and operations teams to champion the product and to understand how it is used in the field.
Identify GTM and customer adoption challenges.
Act as the voice of customer throughout the product lifecycle.

Benefits

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

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