Staff Experience Designer

PayPal • San Jose, CA

1d

About The Position

Develop plans to enhance the user and customer experience across the digital and physical products and meet team performance Perform more-complex customer experiences that require highly specialized user interface and product design knowledge and advanced business expertise Lead some projects or programs within the product function and may coordinate activities of others Design process, product, and service improvements based on understanding of business needs and industry trends Determine methods and procedures on new assignments that may impact activities of others Analyze business trends to inform user experience strategies and initiatives. Collaborate with stakeholders to ensure user needs are prioritized in design processes. You understand the power of brand, the importance of a clear point of view, and the role of design in driving measurable business outcomes. Design products that seamlessly integrate interaction design, brand identity, and content—crafting experiences that are as visually compelling as they are thoughtfully structured. Lead end-to-end design initiatives, mentoring designers and elevating standards for UX methodology, process, and execution. Collaborate cross-functionally with product management, engineering, content design, and user research to deliver customer-centered products and services through an iterative design process. Contribute to planning and estimation, ensuring alignment across workstreams and establishing clear expectations. Drive high-quality execution by producing polished, purpose-driven design deliverables and effectively presenting work to stakeholders and executives. Evolve and optimize design processes—identifying opportunities to increase efficiency, clarity, and impact. Foster a culture of collaboration and craft excellence, influencing product direction through design leadership and systems thinking. Staff Product Designer, Venmo Checkout Venmo is looking for a Staff Designer to focus on leading design for the Pay with Venmo checkout experience. As a Staff Product Designer on the team, you will have an opportunity to focus on the craft and design output for Venmo's products. You will work as a leading member of a multi-disciplined team and will deliver strategically sound design solutions that are tethered to a defined requirement document or strategy. This role will sit within the Venmo Experience Design org, focused specifically on our rapidly growing Pay with Venmo experience. Features of the work will include core payment experiences for one-time purchases and billing agreements, Pay Later, Venmo balance and Rewards integrations. This role demands a seasoned designer with a deep commitment to user-centered design and strong visual design craft—someone who can blend strategic and system thinking with high-quality execution to build trust and security within the checkout experience. Demonstrated mastery of design craft across detailed UX flows, visual design, site mapping, product architecture, and user interface design. Deep understanding of interaction design, art direction, and cultural trends—within and beyond the industry—with a sharp focus on retail and commerce. Experience shaping early product concepts and definitions that mature into feature sets and continuous performance improvements. Equally skilled in crafting refined visual interfaces and intuitive interactive experiences. Proven ability to translate complexity into simple, functional, and value-driven product design. Expertise in developing experiential design audits and journey maps for end-to-end customer experiences. Strong presentation skills, capable of packaging design work into clear, compelling narratives—framing the problem, strategic point of view, market context, and conceptual prototypes. Ability to create clarity and direction when briefs are ambiguous or undefined. Systems-level thinking with a focus on scalability—preserving the integrity of our design system while evolving new patterns, components, and brand expressions.

Requirements

• 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
• Demonstrated mastery of design craft across detailed UX flows, visual design, site mapping, product architecture, and user interface design
• Deep understanding of interaction design, art direction, and cultural trends—within and beyond the industry—with a sharp focus on retail and commerce
• Experience shaping early product concepts and definitions that mature into feature sets and continuous performance improvements
• Equally skilled in crafting refined visual interfaces and intuitive interactive experiences
• Proven ability to translate complexity into simple, functional, and value-driven product design
• Expertise in developing experiential design audits and journey maps for end-to-end customer experiences
• Strong presentation skills, capable of packaging design work into clear, compelling narratives—framing the problem, strategic point of view, market context, and conceptual prototypes
• Ability to create clarity and direction when briefs are ambiguous or undefined
• Systems-level thinking with a focus on scalability—preserving the integrity of our design system while evolving new patterns, components, and brand expressions
• 7+ years of experience designing impactful, consumer-facing digital products, with a portfolio showcasing world-class UX/UI and brand-defining work

Nice To Haves

• Experience in fintech, financial services, or digital commerce—especially checkout experiences—is strong plus

Responsibilities

• Enhance the user and customer experience across digital and physical products
• Perform more-complex customer experiences that require highly specialized user interface and product design knowledge and advanced business expertise
• Lead some projects or programs within the product function and may coordinate activities of others
• Design process, product, and service improvements based on understanding of business needs and industry trends
• Determine methods and procedures on new assignments that may impact activities of others
• Analyze business trends to inform user experience strategies and initiatives
• Collaborate with stakeholders to ensure user needs are prioritized in design processes
• Design products that seamlessly integrate interaction design, brand identity, and content
• Lead end-to-end design initiatives, mentoring designers and elevating standards for UX methodology, process, and execution
• Collaborate cross-functionally with product management, engineering, content design, and user research to deliver customer-centered products and services through an iterative design process
• Contribute to planning and estimation, ensuring alignment across workstreams and establishing clear expectations
• Drive high-quality execution by producing polished, purpose-driven design deliverables and effectively presenting work to stakeholders and executives
• Evolve and optimize design processes—identifying opportunities to increase efficiency, clarity, and impact
• Foster a culture of collaboration and craft excellence, influencing product direction through design leadership and systems thinking
• Deliver strategically sound design solutions that are tethered to a defined requirement document or strategy
• Focus on leading design for the Pay with Venmo checkout experience

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees