Staff Engineer, Onsite

RTX•East Hartford, CT

17h•Onsite

About The Position

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense. The V2500 Customer Technical Service (CTS) team is seeking an individual to join our team of highly skilled engineers in East Hartford, CT. Our focus is on managing and resolving technical issues for V2500 hardware to ensure engine safety, to maintain world-class operational metrics (Delays and Cancellation rate, In-Flight-Shut-Down rate, Unscheduled Engine Removal rate, etc.), to contribute to acceptable shop Turn-Around-Time, and to reduce maintenance burden. The successful candidate will coordinate closely with various P&W/IAE engineering groups, IAE Customer Programs & IAE field offices to support technical issues and monitor our fleet of more than 6000 engines. This role is highly customer-facing.

Requirements

A Bachelor’s degree in engineering
2+ years of Engineering experience or advanced degree with no experience.
U.S citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

Nice To Haves

An understanding of V2500, PW2000/4000 engine hardware, processing of Engineering Authorization changes, Service Bulletins, Special Instructions and One Time Concessions (OTCs)
Familiarity with the process of drafting and updating the various technical processes located in the Aircraft Maintenance Manual, Troubleshooting Manual, and Engine Manual
Understanding of how airlines operate and maintain their engines locally.
Experience in the aftermarket (engine shop, part repair center, supplier) or original manufacturing segments of the business.

Responsibilities

Working directly with operators (American Airlines, United Airlines, British Airways and others) to resolve technical issues by providing on-wing troubleshooting and support for their engines while they are in the shop.
Working closely with field offices, engine shops, customer support, engineering, suppliers and publications to support questions related to engine maintenance, hardware conditions, engine and event investigations and/or general questions from the field.
Monitoring the fleet to identify potential emerging issues relating to engine hardware and to escalate if required.
Interface with the following organizations to ensure clear, accurate and timely development of technical data for engine and hardware inspection/maintenance data: Aftermarket and Sustainment Engineering (ASE) Repair, Fleet Management Programs (FMP), MRO/Engine Overhaul organizations, Standard Practices, CIPT's and Chief Engineers office, Structures, and Performance Analysis groups.
Ensuring prompt investigation closure and implementation of required closing actions with respect to engine hardware.
Provide closure reports to the customer, airframer and authorities in a timely manner where required.
Identifying and incorporating improvements to the Engine Manual, Aircraft Maintenance Manual, Troubleshooting Manual, Component Maintenance Manuals, and Services Bulletins based on field issues, customer feedback, One-Time-Concession (OTC) history, and E-Net cases.
Providing technical material and/or on-site support for technical review meetings, regional forums and world conferences.
Some travel required.
Contribute to the team’s overall excellent delivery metrics (On-Time E-Net case response rate, One-Time Concession delivery, Investigation closure rate, etc.)
Ability to cover on occasion customer issues, including nights, weekends, and holidays.