STAFF DEVELOPMENT SPECIALIST - 40001627 1

Durham County•Durham, NC

About The Position

Durham County Government is home to over 2,000 dedicated professionals working together to deliver essential services that strengthen and support our vibrant, diverse community. As the heart of a fast-growing region, we offer meaningful careers across a wide range of fields—giving you the opportunity to make a real impact where you live, work, grow, and play. Learn more at www.dconc.gov. The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary. This position conducts Food & Nutrition Services and Child Care New Hire training as well as Refresher training and Enrichment training for experienced staff for all DSS FEI programs. Designs, prepares and implements training materials that address FEI program policies and procedures and navigation of NC FAST. Is assigned to mentor FEI new hires and conduct 100% quality review of new hire work to assess worker performance. Reports regularly to FEI supervisors and leadership on FEI new employee progress during training, mentoring and 100% QC review. Reviews FEI case records to assure that staff is complying with all Federal, State and Local policies and laws. Reports results of FEI case record reviews to FEI Supervisors, Program Managers and Quality Assurance and Training (QAT) staff using automated QC reports. Utilizes quality control data to identify FEI training needs and collaborates with other QAT staff to ensure that training is provided to FEI staff. Provides technical assistance to FEI program staff and supervisors regarding interpretation of Medicaid, Food and Nutrition and/or Work First policy. This position may include acting as additional support for the Child Care Subsidy program to include review of records and assisting with conducting trainings.

Requirements

Current Food and Nutrition services policy knowledge.
Current experience disposing FNS cases in the NCFAST system.
Develops and prepares soft skills training content and handout materials to include such topics as DSS New Employee Orientation/New Hire Foundation/refresher and Personal Safety/refresher training.
Coordinates and executes the implementation of soft skills training for the agency to include scheduling training rooms, entering courses into the training management system, issuing training certificates, notifying employees of changes in location or date of training.
Arranges for guest presenters to speak to training groups about their respective program or area of expertise.
Must possess detailed knowledge of Food & Nutrition Services and Child Care policy, procedures and practice
Must be proficient in processing and disposing of applications, redeterminations and/or changes in NC FAST for Food & Nutrition services
Must have the ability to exercise good judgment and discretion in applying and interpreting policies and procedures.
Must be able to communicate effectively with professional and administrative personnel.
Must be able to assess problems, coordinate resolutions, be able to handle a high volume of work and meet frequent deadlines.
Graduation from a four-year college or university and two years of experience in a human service program, counseling, training, in the subject or specialty area, or in an administrative support role in a staff development and training office; or graduation from high school and five years of progressively responsible experience directly related to training in the subject or specialty area; or an equivalent combination of education and experience.
Experience in processing and disposing of FNS cases in NC FAST is required.

Nice To Haves

Knowledge of the Family and Children’s Medicaid, Adult Medicaid, and/or Work First policy, procedures and practice is a plus
Proficient in processing and disposing of applications, redeterminations, and/or changes in NC FAST for Family and Children’s Medicaid, Adult Medicaid and/or Work First is a plus
Experience with Microsoft Word, PowerPoint, Excel and multiple FEI programs highly desired.
Training experience preferred

Responsibilities

Conducts Food & Nutrition Services and Child Care New Hire training as well as Refresher training and Enrichment training for experienced staff for all DSS FEI programs.
Designs, prepares and implements training materials that address FEI program policies and procedures and navigation of NC FAST.
Mentors FEI new hires and conduct 100% quality review of new hire work to assess worker performance.
Reports regularly to FEI supervisors and leadership on FEI new employee progress during training, mentoring and 100% QC review.
Reviews FEI case records to assure that staff is complying with all Federal, State and Local policies and laws.
Reports results of FEI case record reviews to FEI Supervisors, Program Managers and Quality Assurance and Training (QAT) staff using automated QC reports.
Utilizes quality control data to identify FEI training needs and collaborates with other QAT staff to ensure that training is provided to FEI staff.
Provides technical assistance to FEI program staff and supervisors regarding interpretation of Medicaid, Food and Nutrition and/or Work First policy.
Acts as additional support for the Child Care Subsidy program to include review of records and assisting with conducting trainings.
Develops and prepares soft skills training content and handout materials to include such topics as DSS New Employee Orientation/New Hire Foundation/refresher and Personal Safety/refresher training.
Coordinates and executes the implementation of soft skills training for the agency to include scheduling training rooms, entering courses into the training management system, issuing training certificates, notifying employees of changes in location or date of training.
Arranges for guest presenters to speak to training groups about their respective program or area of expertise.