Staff Desktop Support Administrator

ARA Career•Albuquerque, NM

12d

About The Position

This is a mid-level position in the Corporate IT department. The individual selected for this position will work alongside other technical support staff to administer all aspects of the LAN operating environment for an ARA business unit. Under limited supervision, the qualified candidate will assist users with day-to-day problems by troubleshooting problems occurring in programs or systems. What you’ll do as a Staff Desktop Support Administrator Provide desktop support and technical assistance to end users on a variety of issues. Take ownership managing and supporting a small Windows server environment. Independently identify, research, and resolve technical problems. Troubleshoot PC hardware and software issues. Set up and maintain user accounts. Manage file, print, and license servers. Administer and monitor data backups. Monitor and apply security patches and updates in a timely manner. Document and maintain IT related procedures. Maintain inventory and licensing records for hardware and software acquisitions. Applied Research Associates, Inc. is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences. The company, founded in Albuquerque, NM, in 1979, currently employs over 2,000 professionals and continues to grow. ARA offices throughout the United States and Canada provide a broad range of technical expertise in defense technologies, civil technologies, computer software and simulation, systems analysis, environmental technologies, and testing and measurement. The corporation also provides sophisticated technical products for environmental site characterization, pavement analysis, and robotics.

Requirements

Minimum of 8 years of relevant experience, experience supporting desktops/laptops and servers; specifically, with systems running Windows 10, Server 2016 on a Windows network, including printers and other peripherals. (Education may be counted in lieu of experience, one year of college is equivalent to two years of experience).
Experience supporting an array of applications on Windows operating systems including, Microsoft Office, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software.
Microsoft Active Directory administration experience
Experience troubleshooting and repairing hardware and network problems in virtual and physical environments.
Ability to obtain a security clearance, which includes US citizenship
Must be customer service focused and have excellent time management skills.
Must be detail-oriented, proactive, well organized, and have ability to prioritize work.
Work collaboratively with team members, and on an individual basis
Requires ability to: Communicate effectively (both verbal and written)

Nice To Haves

Experience with Windows Server 2016 and above
Experience with Microsoft 365 office applications
Experience with Veeam backup software
Experience with Linux HPC systems
Knowledge of Cisco VoIP phone administration
Experience with VMWare vSphere virtualization and administration
MCSE, A+, Net+, Security+ certifications
DoD experience
Understanding of IT security best practices

Responsibilities

Provide desktop support and technical assistance to end users on a variety of issues.
Take ownership managing and supporting a small Windows server environment.
Independently identify, research, and resolve technical problems.
Troubleshoot PC hardware and software issues.
Set up and maintain user accounts.
Manage file, print, and license servers.
Administer and monitor data backups.
Monitor and apply security patches and updates in a timely manner.
Document and maintain IT related procedures.
Maintain inventory and licensing records for hardware and software acquisitions.