Desktop Support Administrator

footprint Solutions•Lisle, IL

2d•$65,000 - $75,000•Hybrid

About The Position

Footprint Solutions is seeking a highly user-focused Desktop Support Administrator to serve as the first point of contact for technical support across corporate and field users. This role is responsible for delivering high-quality Tier 1 and Tier 2 end-user support while helping modernize endpoint management, device security, and collaboration platforms. The ideal candidate combines strong technical troubleshooting skills with excellent communication abilities and a service-oriented mindset. This position plays a critical role in maintaining productivity, security posture, and user satisfaction across a hybrid workforce environment.

Requirements

3+ years’ experience in enterprise desktop support, helpdesk, or end-user computing roles
Experience supporting Windows Environments and Microsoft 365 ecosystems
Prior experience supporting remote and hybrid workforce environments Technical Skills
Windows 10/11 administration and troubleshooting
Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Active Directory and Azure Entra ID (user and device management)
Endpoint imaging and deployment tools
MDM platforms
DUO MFA Software
Mobile device support (iOS, Android)
Endpoint security awareness (EDR concepts, device compliance) Support Tools
Remote support platforms (AnyDesk, Endpoint Central…etc.)
Ticketing systems (ServiceDesk Plus or similar)
Strong customer service mindset with professional communication skills
Excellent troubleshooting and analytical abilities
Ability to prioritize workload in fast-paced environments
Strong documentation and organizational skills
Ability to work independently and collaboratively
High attention to detail and accountability
Consistently sit or stand as needed to utilize a laptop, keyboard, mouse, monitor(s), etc.
Ability to lift and transport equipment up to 30 pounds (rarely)
Consistent ability to communicate information and ideas so others will understand. Ability to observe at close range (within a few feet of the observer.)
Occasionally move about inside the Lisle Corporate Office.
Ability to physically perform work at the Lisle Corporate Office as needed
Ability to perform essential duties and responsibilities of the job with or without reasonable accommodation.

Nice To Haves

Microsoft Desktop Administrator or similar certification
CompTIA A+, Network+, or Security+
Experience supporting Zero Trust, MFA, and Conditional Access policies
Some familiarity with legacy operating systems
Experience supporting remote-based or distributed workforce environments

Responsibilities

Serve as frontline technical support for corporate and field employees via in-person, phone, Teams, and remote support tools
Troubleshoot and resolve hardware, software, and application issues including laptops, desktops, mobile devices, printers, and peripherals
Provide Tier 1 and Tier 2 support for Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Exchange Online
Document incidents, service requests, and resolutions within IT service management systems
Image, configure, deploy, and maintain Windows laptops and mobile devices
Support MDM platforms (Manage Engine/Apple Business) for device compliance, security enforcement, and remote management
Perform OS upgrades, patching, driver updates, and lifecycle replacements
Maintain asset inventory and endpoint lifecycle documentation
Install, maintain, and troubleshoot printers, scanners, docking stations, and conference room technology
Perform preventative maintenance on endpoint equipment
Coordinate vendor repairs and warranty replacements
Assist users with LAN/Wi-Fi/VPN connectivity issues
Perform basic network troubleshooting and escalation to infrastructure teams when required
Support secure remote access solutions and MFA authentication workflows
Identify trends in recurring issues and recommend improvements
Assist with endpoint standardization and deployment automation initiatives
Stay current with emerging workplace technology and security best practices
Participating in IT documentation development and knowledge base maintenance

Benefits

Competitive salary (range commensurate with experience $65,000/yr - $75,000/yr
Mentorship culture, collaboration, innovation-driven environment
Full time (40 plus hours per week), additional as reasonably required
Benefits: Medical, Dental, Vision, Life/AD&D, short- and long-term disability insurance, FSA (qualified health and dependent care) effective first of the month after 30 days of employment
Employee Assistance Program – free and confidential
401k – for new employees, eligible after 12 months of employment, must be at least 21 years of age, employer match 100% on first three percent of employee contributions and additional 50% up to next two percent of employee contributions
Vacation: for new employees to accrue ten (10) hours of time per month
Floating Holidays (i.e. personal days) – sixteen (16) hours of time per calendar year (prorated for this year)
Illinois Paid Leave for All Workers paid time off – forty-eight (48) hours per calendar year (prorated for this year)
Eight (8) Company paid holidays per calendar year
Professional development and certification support, tuition reimbursement program