Staff Content Designer

PayPal • Chicago, IL

55d • Hybrid

About The Position

At PayPal, content designers work side by side with designers, product managers, researchers, marketers, legal partners, and others to create user experiences that empower people and businesses around the world. This job involves identifying issues and recommending best practices to enhance user experience through effective content. They lead functional projects, collaborating with stakeholders to analyze business trends and their impact on content strategy. This position facilitates communication between teams, ensuring seamless integration of content into user interfaces while developing strategies that align with user needs. We're seeking a talented writer and strategist who combines storytelling with problem-solving, strategic thinking, and customer-centricity. You thrive in fast-paced, high-tech environments that demand both independent direction and collaborative communication. A staff content designer leads functional projects, collaborating with partners and stakeholders to elevate product experiences through a customer-centric approach and insightful feedback.

Requirements

• 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience.
• 8+ years relevant work experience and a bachelor's degree or equivalent.
• Excellent writing, content strategy, and critical thinking skills.
• At ease managing multiple projects, setting stakeholder expectations, and collaborating across teams.
• Experience in financial services, payments, B2B or B2C ecommerce.

Responsibilities

• Develop and articulate clear plans to develop content strategies that align with the product's goals and user needs and meet team performance
• Perform more-complex work assignments using highly specialized content strategy knowledge and advanced business expertise
• Lead some projects or programs within the content design function and may coordinate activities of others
• Design process, product, and service improvements based on understanding of user needs and industry trends
• Determine methods and procedures on content design strategies that may impact activities of others
• Develop and articulate clear content strategies that align with user needs and business goals.
• Plan and write UX content for web and app experiences (across all touchpoints including navigation and user interface copy, emails, push, and in-app notifications).
• Collaborate with design on overall experience design strategy, content hierarchy, interactions, and visual and messaging tone.
• Lead some projects or programs within the content design function.
• Identify opportunities for process, product, and service improvements based on understanding of user needs and industry trends.

Benefits

• flexible work environment
• employee shares options
• health and life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Number of Employees: 5,001-10,000 employees