Staff Consultant (Performance Engineeering)

ServiceNow•Orlando, FL

34d

About The Position

What you get to do in this role: The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills. â¨The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Demonstrated ability to troubleshoot difficult technical issues
Strong Experience with relational databases (e.g. MySQL, Oracle)
Java experience
Experience in one (or more) scripting languages: â¨JavaScript, Python, Perl, Unix Shell, Windows Shell)
Advanced Unix/Linux experience
Working knowledge of the components in a web applications stack.
Experience diagnosing performance degradation (e.g. explain plans, database tuning)
Experience working well in a team environment while also being able to work productively while unsupervised
Strong personal commitment to quality and customer service
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Ability to work with high-value customer administrators and developers
Excellent time management skills
Consistent ability to work evenings and weekends
Understanding of basic networking and system administration

Nice To Haves

Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
Experience working with dynamic HTML components: AJAX, JavaScript, AngularJS, CSS, XML, HTML, XHTML
Advanced object oriented programming skills (Java strongly preferred).
Deep understanding of JavaScript
Demonstrated proficiency with the following Technical Skills
Web Services (consuming or providing) (SOAP, REST)
Data Extraction Technologies (e.g. JDBC, ODBC)
Any bi-directional, automated integration between two systems
TCP/IP, Networking knowledge
Experience with Splunk
Understanding of Simple Network Management Protocol (SNMP)
Understanding of remote administration via SSH, SNMP, WMI, Powershell
Experience in any of the technologies on this list: http://wiki.service-now.com/index.php?title=List_of_Available_Integrations
Strong Familiarity with Eclipse IDE
A fundamental understanding of ITSM, ITIL, and/or CMDB

Responsibilities

Managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability.
Being the last point of escalation within the technical support department
Mentoring junior team members in the various technologies.
Quickly gain an understanding of the ServiceNow platform.

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