Performance Excellence Consultant

Trinity Health•Muskegon, MI

About The Position

Position Summary: Participates in developing and leading the strategy to integrate Performance Excellence thinking into the culture of the organization. Coaches/trains individuals and teams throughout the organization from front line associates to middle management in problem identification and resolution using Performance Excellence (PE) principles and tools while achieving sustainable positive results for the organization. Trains Performance Excellence Specialists through their development plans. What the Performance Excellence Consultant will need: Bachelor’s degree (accredited by national accrediting agency approved by the U.S. Secretary of Education). Preferred: Bachelor's degree in health-related field. Minimum: Two years operational experience in improvement-based role with proven outcomes. One year in full-time improvement coaching role. Experienced in some concepts/tools of a lean management system including some understanding of lean culture, philosophy, principles and tools. Strong understanding of lean and its application in health care. Experience coaching individuals from front line staff through front line leaders (manager level). Preferred: Two years operational experience in Lean improvement-based role with proven outcomes. Experience in a formal operations leadership role. Project management experience. Individuals with more than 3 years of full-time experience as a lean coach with experience coaching at the mid-management level may be considered in lieu of college degree requirements. Minimum: Strong communication, organizational, negotiation and leadership skills. Some experience developing training following adult learning principles. Strong skills and experience in communications, facilitation, and change management. Strong project management, process redesign, and analytical skills. Self motivated and self-directed in fulfilling assigned tasks/responsibilities, with proven ability to work independently and as a team member. Ability to interpret and analyze data and information for purpose of clear problem understanding. Must possess a personal presence that is characterized by a sense of humility, honesty, integrity, team-first orientation, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health. What the Performance Excellence Consultant will do: Coaches leaders and Performance Excellence Specialists to accomplishment of PE strategy within assigned areas. Coaches mid-level leaders to identify opportunities for improvement. Participates in developing PE curriculum and delivers departmental-based training. Topics may include Lean and change leadership. Participates in developing and implementing departmental PE strategy. Serves as a technical knowledge resource on PE tools to both mid-level leadership and colleagues. Connects PE work to Mercy Health strategic plan, mission, vision, values and guiding behaviors. Identifies and articulates process improvement opportunities. Provides on-going communication, consulting and analytical support to leaders, managers and associates relative to new opportunities and other issues. Facilitates teams pursuing process improvements. Motivates and coaches team toward desired outcomes. Assists in training, mentoring and providing day-to-day guidance to less experienced Performance Excellence team members. Teaches others to identify and define problems through “lean” eyes and to solve problems using consistent problem-solving format that results in sustainable change Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.

Requirements

Bachelor’s degree (accredited by national accrediting agency approved by the U.S. Secretary of Education).
Two years operational experience in improvement-based role with proven outcomes.
One year in full-time improvement coaching role.
Experienced in some concepts/tools of a lean management system including some understanding of lean culture, philosophy, principles and tools.
Strong understanding of lean and its application in health care.
Experience coaching individuals from front line staff through front line leaders (manager level).
Strong communication, organizational, negotiation and leadership skills.
Some experience developing training following adult learning principles.
Strong skills and experience in communications, facilitation, and change management.
Strong project management, process redesign, and analytical skills.
Self motivated and self-directed in fulfilling assigned tasks/responsibilities, with proven ability to work independently and as a team member.
Ability to interpret and analyze data and information for purpose of clear problem understanding.
Must possess a personal presence that is characterized by a sense of humility, honesty, integrity, team-first orientation, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.

Nice To Haves

Bachelor's degree in health-related field.
Two years operational experience in Lean improvement-based role with proven outcomes.
Experience in a formal operations leadership role.
Project management experience.
Individuals with more than 3 years of full-time experience as a lean coach with experience coaching at the mid-management level may be considered in lieu of college degree requirements.

Responsibilities

Coaches leaders and Performance Excellence Specialists to accomplishment of PE strategy within assigned areas.
Coaches mid-level leaders to identify opportunities for improvement.
Participates in developing PE curriculum and delivers departmental-based training. Topics may include Lean and change leadership.
Participates in developing and implementing departmental PE strategy.
Serves as a technical knowledge resource on PE tools to both mid-level leadership and colleagues.
Connects PE work to Mercy Health strategic plan, mission, vision, values and guiding behaviors.
Identifies and articulates process improvement opportunities.
Provides on-going communication, consulting and analytical support to leaders, managers and associates relative to new opportunities and other issues.
Facilitates teams pursuing process improvements.
Motivates and coaches team toward desired outcomes.
Assists in training, mentoring and providing day-to-day guidance to less experienced Performance Excellence team members.
Teaches others to identify and define problems through “lean” eyes and to solve problems using consistent problem-solving format that results in sustainable change