Staff Assistant I - Cornerstone

SAN FERNANDO VALLEY COMMUNITY MENTAL HEALTH CENTER INC•Los Angeles, CA

40d•$18 - $19•Onsite

About The Position

ID#0979A - The Staff Assistant / Front Desk serves as the first point of contact for all arriving clients, staff, and vendors at the Jorge Vega Center for Hope. This role is crucial in ensuring a welcoming and organized environment at the Center. The Staff Assistant will answer the switchboard, greet guests and clients, and manage the intake area, including non-clinical crisis intervention and de-escalation of client situations as necessary. Additionally, the Staff Assistant will assist all JVCH direct service staff and Senior Management as well as perform other administrative duties as requested.

Requirements

The ideal candidate must have a High school education or equivalent.
Two years of receptionist handling heavy phones and office experience.
Demonstrated proficiency in grammatical and organizational skills preferred.
Type minimum of 25 words per minute.
Windows 98, Word and Excel proficiency.
Ability to relate to a diverse population.
Must pass Department of Justice Fingerprint Clearance.
A Valid California Driver’s License is required.
Must meet guidelines of agency’s driving criteria (i.e. Proof of liability insurance, minimal moving violations, driving record free of DUI’s or reckless driving in the last 3 years, etc.), and maintain the criteria as per company policy at all times.
Must act in accordance with all Health Insurance Portability and Accountability Act (HIPAA) of 1996 and related state law confidentiality requirements.
Must successfully complete the Center’s HIPAA training, pass the HIPAA test, and receive the Certification of Compliance.
Regular attendance is an essential function of the job.
Interacting with other employees at work is an essential function of the job.
Arriving at work on time and not leaving early is an essential function of the job.
Computer skills and knowledge of community resources is an important function of the job.

Nice To Haves

Bilingual English/Spanish preferred.

Responsibilities

Answer and screen incoming calls to JVCH and direct the calls appropriately, take messages as appropriate.
Monitor intake area includes non-clinical crisis intervention/de-escalation of client situations as necessary.
Greet all clients and visitors in a friendly and courteous manner; ensure that staff are notified promptly when clients arrive for appointments/walk-ins.
Maintain Daily Staff Sign-In sheets and Client Meal List.
Maintains master list of current JVCH staff work contact and extension list
Oversees distribution of incoming and outgoing mail/packages; Maintain client mail distribution logs; distribute mail to appropriate staff/clients.
Able to work effectively with a range of clients and staff from diverse ethnic and cultural backgrounds. Is respectful and sensitive to cultural and individual needs and customs as appropriate.
Performs special projects/duties as assigned.