Staff Account Manager

EP | Central Casting•Burbank, CA

5h•$29 - $34

About The Position

At Entertainment Partners and Central Casting, we are committed to creating an environment where every employee is seen, where ideas, thoughts and perspectives are shared openly, and where fearless innovation is encouraged. Weaving diversity, equity, and inclusion into who we are will drive our competitiveness by encouraging creativity and enhanced decision making. We help to power Oscar-winning films, Emmy-winning shows, and Clio-winning commercials. Feel the satisfaction of doing work that directly impacts the most exciting industry in the world. EP is poised to redefine and evolve the back-office processes of the entertainment community with security at the core of what we do. Are you looking for the next opportunity to revolutionize an industry? If so… We are looking for a Staff Account Manager. The Staff Account Manager provides superior internal and external sales administration and client service. This role operates by taking personal ownership and accountability by building a basic knowledge of EP’s productions and services to support the day-to-day needs of assigned accounts and navigating clients through the onboarding of their current projects. By investing in learning the Entertainment Payroll business, the Staff Account Manager is responsible for anticipating the needs of the teams and clients and helps provide the sales support needed to achieve client goals.

Requirements

Bachelor's Degree preferred or industry/job experience equivalent
Minimum 5 years prior relevant experience, in client service preferred
Entertainment industry experience preferred, specifically entertainment Production experience
Demonstrate a high level of professionalism, always showing respect for the client and for fellow employees
Desire and or experience in entry level sales or sales development representative role equivalent
Creative client focused problem-solving skills with high degree of diplomacy
Learning agility and action orientation
Strong written and verbal communication skills with client facing acumen
Ability to collaborate and work with team and other departments effectively
Ability to defuse escalated client situations
Ability to analyze, demonstrate sound decision making and critical thinking skills
Ability to multi-task as well as handle multiple client issues at a time
Proficient in Microsoft Word, Excel, Outlook, and Salesforce Preferred
Analytically inclined
Intermediate SQL and data base knowledge

Responsibilities

Independently coordinate and onboard all clients onto EP Products within established delivery times
Ensure the production setup order form has a complete required information and that system requirements match account specific requests
Drive onboarding set up tasks list
Gather, organize, and maintain client specific details
Build an understanding of the financial/operations and prepare product and service order forms
Coordinate system creation and delivery for all EP Offices and affiliates
Independently onboard each client as a specialized account
Ensure due diligence is performed in accordance with onboarding requirements, including coordinating with other company departments (Audit, Compliance, Finance, Legal, etc.)
Be a key liaison between clients and users (studio and end user being granted access to systems, and navigating EP resources as needed)
Track all client interactions and correspondence in Salesforce with quality detail and in real time
Document all activities in Salesforce at the project level
Document all client inquiries in Salesforce via Case records, inbound/outbound calls, as well as emails and other case tasks with quality detail
Adhere to escalation procedures for assigned tasks/issues, ensuring that all involved parties are informed of an issue’s current status/resolution
Ensure intake of tasks/cases
Ensure escalations include complete information and guarantee timely follow up
Run reports and provide documentation, such as open/closed cases, monthly/weekly client check-ins, and other client reports
Participate in regularly scheduled client meetings – sending agendas, taking meeting notes, and sending summaries to participants post-meeting
Be dependable and punctual
Additional responsibilities as assigned