Sr. Workplace Technology Administrator

Grocery Outlet Career•Emeryville, CA

20h•$105,000 - $120,000

About The Position

The Workplace Technology Administrator is a Sr role that ensures employees have secure, reliable, and modern technology to perform their jobs effectively and efficiently. This position blends end-end service management, research, solution design, implementation lead, endpoint administration, day-to-day user support escalations, and AV/conferencing service management — while also ensuring adherence to standards for all applications under the workplace technology umbrella— to create a seamless and productive workplace technology experience. This role reports to the Systems Integration Manager.

Requirements

7-10+ years of experience in endpoint administration, IT support, or workplace technology roles.
Strong hands-on knowledge of Windows, macOS, iOS, and Android devices.
Strong knowledge of email systems, O365 Exchange, Google Enterprise
Experience with modern device management platforms (Microsoft Intune, etc.).
Strong knowledge of Active Directory/Azure Entra, Okta SSO/SCIM, MFA, and directory integrations.
basic networking.
Solid understanding of project management principles and processes.
Excellent troubleshooting skills and customer-service mindset.
Ability to lift and move IT equipment (up to 40 lbs.) and occasionally work outside normal business hours for upgrades or events.

Responsibilities

Vendor & Inventory Coordination Work with hardware/software vendors for procurement, licensing renewals, warranties, and repairs.
Process purchase requisitions, track budgets, and reconcile technology-related invoices.
Manage relationships with managed service providers as needed.
Oversee managed services and performance against SLAs.
Endpoint & Device Management Design, implement, and maintain the standards around deployment, configuration, maintenance, and decommission of laptops, desktops, tablets, mobile devices, printers, and peripherals across the organization.
Design, implement, and manage device lifecycle using MDM/MAM solutions and imaging/autopilot processes.
Coordinate/perform software OS upgrades, patching, and application packaging to keep endpoints secure and up to date.
Maintain accurate hardware/software inventory and asset tracking.
End-User Support & Experience Provide Tier-3 support for hardware, software, printers, and collaboration tools.
Deliver white glove support for executives and VIPs when required.
Audio-Visual & Meeting Room Technology Set up, operate, and troubleshoot AV and video conferencing systems (Zoom, Microsoft Teams, Logitech, etc.).
Maintain conference room technology, smart boards, projectors, and digital signage.
Support hybrid and in-person meetings, town halls, and company events.
Security & Compliance Work with Information Security staff to enforce endpoint security policies.
Ensure devices remain compliant with corporate standards and regulatory requirements (patching).
Respond to the Security team’s alerts and coordinate remediation of compromised endpoints or end users.
Documentation, Training & Communication Create and maintain knowledge base articles, user guides, and standard operating procedures.
Develop and optimize IAM processes.
Guide ServiceDesk team on Workplace Technology tools and best practices.
Communicate system outages, maintenance windows, and upgrades to the organization.
Process Improvement & Reporting Develop and optimize IAM processes.
Monitor ticket trends, device performance, and user satisfaction metrics; propose proactive improvements.
Generate regular reports on asset utilization, support volume, compliance status, and project progress.
Pilot and evaluate new workplace technologies (collaboration tools, automation, AI assistants, etc.)