Sr. Workplace Experience Coordinator

CBRE•San Jose, CA

30d

About The Position

As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

Requirements

High School Diploma or GED with 2-3 years of job-related experience.
An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
Ability to explain detailed and complicated information within the team in a clear and concise manner.
Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Strong organizational skills with a robust inquisitive mindset.

Responsibilities

First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the accurate location.
Make a memorable first impression by answering the telephone in a professional manner.
Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
Lead janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
Advance inquiries or complaints from employees, guests, and co-workers.
Provide support for the team as advised including office supply management, meeting coordination, and equipment care.
Develop customized client materials that follow brand guidelines.
Follow property-specific security and emergency procedures. Advise appropriate parties to ensure the safety of all individuals in the building.
Recognize and tackle typical and atypical problems that can occur in own work area without supervisory approval.
Evaluate and select solutions from established options.
Impact team through the quality of the services or information provided.
Follow standardized procedures and practices and receives regular but moderate supervision and mentorship.