Sr Workplace Experience Coordinator

CBRE•New York, NY

55d•$85,000

About The Position

As a CBRE Sr. Workplace Experience Coordinator, you'll be responsible for delivering premier customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

Requirements

High School Diploma or equivalent experience or GED or comparable background with up to 2 years of job-related experience.
Ability to follow basic work routines and standards in the application of work.
Interpersonal skills to exchange straightforward information.
Solid understanding of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Strong interpersonal skills with an inquisitive mentality.

Responsibilities

First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
Make a memorable first impression by answering the telephone in a professional manner. Build presentations and speak to various-sized groups.
Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
Handle janitorial or maintenance work orders as needed. Coordinate and complete workplace services including mail, office supply services, and onboarding.
Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer-focused manner.
Coordinate and run on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
Coordinate with vendors who supply services or goods to the workplace.
Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.