Sr. UX Specialist

Mediabarn

36d•$110,000 - $130,000•Onsite

About The Position

Mediabarn is a fun, collaborative, and creative digital company with over 20 years of experience supporting clients across the commercial, healthcare, and government sectors. We operate across three complementary areas: a digital agency delivering UX strategy, design, and development; a research lab supporting moderated research, usability testing, and participant recruiting; and a placement and consulting practice that connects organizations with proven digital and IT professionals nationwide. We value strong teamwork, clear communication, creativity, and work-life balance. We are seeking a Senior UX/UI Specialist to join a high-performing team working on a critically important government platform that supports millions of people nationwide. This work plays a meaningful role in improving access, clarity, and reliability for individuals who depend on this agency’s services every day. The project is high-impact, mission-driven, and requires a thoughtful UX approach within a complex environment. In this role, you will collaborate closely with stakeholders to define goals, conduct customer discovery, and translate user needs into clear, actionable design artifacts. You will create conceptual models, journey maps, personas, prototypes, and documented design recommendations that align user expectations with system requirements. This position requires on-site work in Woodlawn, MD, five days per week.

Requirements

Ability to obtain and maintain a Public Trust clearance
Bachelor’s degree and 7+ years of relevant professional experience
Minimum of 6 years of direct interaction and interface design experience using user-centered methods and user analysis
At least 6 years of experience documenting user requirements, screen designs, and design recommendations
Minimum of 4 years of experience preparing and presenting findings and recommendations to small and large groups
At least 4 years of experience designing and conducting formative usability tests
Strong written and verbal communication skills with the ability to interface with customers on a daily basis
A digital portfolio of design work is required

Nice To Haves

Experience using Axure RP and Adobe XD for prototyping
Familiarity with Pega and or ServiceNow platforms
Experience working in Agile or Scrum development environments
Understanding of responsive design principles
Prior experience supporting federal government clients or working in a government consulting environment
Solid understanding of Section 508 accessibility standards
UX certifications such as NN/g UX Master Certification or General Assembly UX Design Immersive are a plus

Responsibilities

Derive business processes, analyze user needs, and assist in requirements definition
Elicit business goals and user needs through stakeholder engagement and discovery sessions
Create conceptual models, journey maps, personas, and usage scenarios
Develop and refine screen prototypes
Document user requirements, screen designs, and design recommendations
Design and conduct formative user research and usability testing in formal and informal settings