Sr. UX Designer

Waystar•Louisville, KY

About The Position

ABOUT THIS POSITION UX Designers at Waystar are responsible for ensuring that the software we create is easy to use, easy to learn, and provides maximum efficiency for the user. WHAT YOU'LL DO Working closely with Product Managers to transform business goals into actionable UX/UI business requirements in line with a user-centered design philosophy Collaborating with Product and Engineering to vet and refine how UX/UI requirements are implemented by Engineering Using UX/UI business requirements to define process flows and create conceptual wireframes Creating high-fidelity interactive prototypes when needed for user testing, communicating complex interaction requirements, etc Fully owning responsibility for the holistic experience of products within assigned product area Working with Product Managers to provide a UX work plan for each initiative, including dates around each phase of work, and timing of asset delivery Maintaining product subject matter expertise within their product area Developing internal and external relationships to generate future site visit opportunities Helping craft processes and tools to improve and standardize UX operations. This includes meaningful additions to our user feedback processes, workflow design activities, and general support across the organization for adhering to process. Leading site visits, interviews, and surveys to develop a thorough understanding of our users Continually improving key internal relationships across departments to ensure the UX/UI team is aware of all UX needs within the organization, and meeting them Using advanced behavioral metrics techniques to find opportunities for improvement within existing solutions Providing UX subject matter expertise throughout the business Providing design and process guidance to help other departments be more effective wherever needed Serving as a mentor for UX Designers with less experience on the team, to provide guidance and exemplify how UX Designers function within the department, and across the organization WHAT YOU'LL NEED Motivated by solving complex problems with elegant design solutions 5+ years of experience designing business software UX Bachelor’s degree in HCI, Interaction Design, Graphic Design, a related field, or possessing equivalent experience Intermediate knowledge of front-end technologies used to implement designs (HTML, CSS, etc.) Familiarity with emerging technologies, including AI tools Natural ability to create and grow relationships within teams and across departments Portfolio demonstrating strong design capabilities and a track record of quantifiable results Excellent heuristic usability analysis skills Strong requirements-gathering and business analysis skills Deep understanding of best practices for web-based information architecture and design Strong visual, verbal, and written communication skills Ability to work in a fast-paced environment - quickly and iteratively, delivering on time Excellent organizational skills and attention to detail ABOUT WAYSTAR Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun. Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book™ surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar on Twitter. WAYSTAR PERKS Competitive total rewards (base salary + bonus, if applicable) Customizable benefits package (3 medical plans with Health Saving Account company match) We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays Paid parental leave (including maternity + paternity leave) Education assistance opportunities and free LinkedIn Learning access Free mental health and family planning programs, including adoption assistance and fertility support 401(K) program with company match Pet insurance Employee resource groups Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Waystar provides cloud-based technology that simplifies and unifies healthcare payments. Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun.

Requirements

Motivated by solving complex problems with elegant design solutions
5+ years of experience designing business software UX
Bachelor’s degree in HCI, Interaction Design, Graphic Design, a related field, or possessing equivalent experience
Intermediate knowledge of front-end technologies used to implement designs (HTML, CSS, etc.)
Familiarity with emerging technologies, including AI tools
Natural ability to create and grow relationships within teams and across departments
Portfolio demonstrating strong design capabilities and a track record of quantifiable results
Excellent heuristic usability analysis skills
Strong requirements-gathering and business analysis skills
Deep understanding of best practices for web-based information architecture and design
Strong visual, verbal, and written communication skills
Ability to work in a fast-paced environment - quickly and iteratively, delivering on time
Excellent organizational skills and attention to detail

Responsibilities

Working closely with Product Managers to transform business goals into actionable UX/UI business requirements in line with a user-centered design philosophy
Collaborating with Product and Engineering to vet and refine how UX/UI requirements are implemented by Engineering
Using UX/UI business requirements to define process flows and create conceptual wireframes
Creating high-fidelity interactive prototypes when needed for user testing, communicating complex interaction requirements, etc
Fully owning responsibility for the holistic experience of products within assigned product area
Working with Product Managers to provide a UX work plan for each initiative, including dates around each phase of work, and timing of asset delivery
Maintaining product subject matter expertise within their product area
Developing internal and external relationships to generate future site visit opportunities
Helping craft processes and tools to improve and standardize UX operations. This includes meaningful additions to our user feedback processes, workflow design activities, and general support across the organization for adhering to process.
Leading site visits, interviews, and surveys to develop a thorough understanding of our users
Continually improving key internal relationships across departments to ensure the UX/UI team is aware of all UX needs within the organization, and meeting them
Using advanced behavioral metrics techniques to find opportunities for improvement within existing solutions
Providing UX subject matter expertise throughout the business
Providing design and process guidance to help other departments be more effective wherever needed
Serving as a mentor for UX Designers with less experience on the team, to provide guidance and exemplify how UX Designers function within the department, and across the organization

Benefits

Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays.
We also offer flexible time off for our exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups