Sr. UX Designer, Data Center Design Engineering

Amazon • Herndon, VA

1d

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

The AWS Data Center Design Engineering - BIM & AI Technologies team is seeking a
talented and passionate Senior UX Designer to join our mission to revolutionize
the Architecture, Engineering, Construction, and Ownership (AECO) industry
through innovative Building Information Modeling (BIM) and Generative AI
technologies. This user experience role will have significant impact on our
business as you contribute to the strategy and design direction for AI-native
product experiences that serve architects, engineers, construction managers, and
facility operators working to design, build, and operate Amazon's global data
center facilities.

Throughout the strategy, design, and development lifecycle, you will work
collaboratively with your design team, alongside product managers, engineers,
applied scientists, and domain experts, building future-forward experiences that
leverage agentic AI capabilities. Your role is to identify opportunities across
experiences and resolve gaps in our product strategy, creating a highly
connected ecosystem where AI agents, desktop tools, and cloud-based platforms
work together seamlessly to accelerate facility design.

You understand that AECO professionals maintain exceptionally high trust bars;
they require AI systems that support rather than replace professional
engineering judgment within the context of regulatory compliance and design
accuracy. You approach AI not as a feature, but as a system that must be
intentionally designed, tested, and governed.

You have an "anything is possible" mindset when faced with seemingly hard
problems and thrive on uncovering deep customer insights. You love being part of
a highly collaborative and high-energy team that isn't afraid to swing for the
fences. You're proud of your work, your skills and expertise, but flexible and
open to cross-functional team input, as you want to be part of something
impactful.

Requirements

• 7+ years of design experience
• Have an available online portfolio
• Experience designing and prototyping with tools such as Figma, Adobe Creative Cloud, or similar

Nice To Haves

• Experience applying scrum to visual or UX design processes
• Experience with UX design of complex workflows
• Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
• Experience shipping AI experiences (conversational or otherwise)

Responsibilities

• Lead design initiatives for revolutionary GenAI applications that accelerate data center facility design workflows, with particular focus on designing, constraining, and validating AI agent behavior as a core UX artifact for Architecture, Engineering, Construction, and Ownership (AECO) applications
• Craft and validate long-term design strategies through customer research, prototyping, and proposal documents that advocate for the needs of architects, engineers, construction managers, and facility operators working with Building Information Modeling (BIM) technologies
• Design interconnected product experiences across a suite of desktop and cloud products, ensuring seamless integration between first-party software, third-party platforms, and AI agents that work together to support diverse AECO use cases while maintaining human-in-the-loop workflows
• Define AI agent personas and behavioral contracts that articulate each agent's role, responsibilities, boundaries, and escalation behavior, with particular attention to design accuracy, code compliance requirements, and appropriate confidence levels when working with 2D/3D geometries and structured datasets representing digital twins of physical facilities
• Partner with cross-functional teams of product managers, engineers, applied scientists, and domain experts to explore, innovate, and create solutions that help customers accelerate facility design while ensuring AI-assisted experiences remain transparent, trustworthy, and grounded in real engineering needs, designing for multiple personas from design engineers managing complex BIM workflows to field engineers and facility operators
• Leverage existing design systems while innovating with domain-specific patterns and technical visualizations, accelerating design delivery through rapid prototyping and AI-assisted design tools that demonstrate complex data center design workflows and multi-tool orchestration scenarios
• Ensure AI agents are designed to assist users by providing design guidance, code-compliant recommendations, and data synthesis, rather than taking ownership of critical engineering or construction decisions that require professional judgment and regulatory compliance

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed