Sr UI & UX Designer

UKG

4d • Remote

About The Position

We are hiring an Experience Architect to define the enterprise-wide experience architecture for AI-enabled systems across UKG.
This role does not build AI models or sit within a single product team. Instead, it operates within Strategy and Enablement, shaping the standards, interaction models, and governance frameworks that ensure AI capabilities integrate coherently across the enterprise.
As AI expands across platforms, automation layers, and business workflows, the risk is not individual feature quality. The risk is fragmented interaction models, inconsistent patterns, and erosion of trust. This role exists to prevent that fragmentation.
You will operate horizontally across initiatives, partnering with product, engineering, data, and enterprise AI teams to define how humans and intelligent systems collaborate at scale.
This is a strategic role focused on coherence, scalability, and long-term experience health across UKG’s AI transformation.

Requirements

• 4+ years of experience in experience design, service design, systems design, product architecture, or enterprise UX roles
• Demonstrated experience designing and mapping complex, cross-system workflows that span multiple platforms or business functions
• Exposure to AI-enabled systems, automation platforms, decision-support tools, or intelligent workflow solutions in enterprise environments
• Experience defining interaction models beyond visual artifacts, including decision logic, exception handling, escalation paths, and automation flows
• Experience influencing product and engineering teams during early concept, architecture, or roadmap planning phases
• Strong systems thinking skills with the ability to identify patterns across initiatives and translate them into scalable frameworks or standards
• Experience working in enterprise SaaS, B2B platforms, or large-scale internal systems
• Ability to communicate effectively with technical stakeholders, including discussing APIs, data flows, automation triggers, and system constraints
• Experience facilitating cross-functional workshops or working sessions to align stakeholders on workflow and interaction direction
• Proven ability to operate independently in ambiguous environments while driving clarity and alignment

Nice To Haves

• Experience establishing or governing enterprise-wide interaction standards, design systems, or platform-level experience principles
• Experience designing human and AI collaboration models, including assistive, autonomous, and hybrid interaction patterns
• Background in service design, journey architecture, or operating model design across multiple teams or portfolios
• Experience contributing to digital transformation or enterprise modernization programs
• Experience working in a horizontal or enablement function that supports multiple product teams
• Experience partnering with senior leadership to define strategic direction and experience governance models
• Principal, Staff, or Lead-level experience shaping cross-portfolio experience direction

Responsibilities

• Define enterprise principles for human–AI collaboration, including assistive, automated, escalation, override, and transparency models
• Architect cross-system workflows that span products, business functions, and automation layers
• Establish reusable AI interaction standards, governance models, and experience guardrails
• Shape early-stage solution design to ensure alignment with enterprise interaction principles
• Identify systemic patterns across initiatives and translate them into scalable frameworks
• Partner with senior leadership to influence enterprise AI direction and experience strategy
• Enable product teams with durable patterns and standards rather than owning feature delivery

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees