Sr. Travel Counselor

CWT•Phoenix, AZ

21d

About The Position

You delight the traveler/travel arranger Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances Create domestic and international travel arrangements for clients to include air, hotel, and ground transportation. International travel arrangements should comprise 50% of total bookings Build credibility and loyalty to CWT by ensuring consistency of service delivery (even if the person is unknown) around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler feel special Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation You build CWT’s commercial value Sell products that are of commercial value to CWT and contribute to CWT’s profitability Operates with discretion for clients and the travel arrangers Follow company procedures, guidelines and standards Remain current on value we provide to each customer Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate Adapt and change as requirements of the business change Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business You represent and strengthen the CWT brand in how you work on a day-to-day basis

Requirements

Minimum High School diploma or equivalent
5-7 years experience in the travel industry in a similar position or in a customer service center required
Superior written and verbal communication skills (in person and on phone)
Proficient in Sabre GDS
Very customer focused and service oriented
Proven ability to create travel arrangements including air, hotel and ground transportation (including transactions that are multi-segment/multi-destination)
Ability to handle multi-cultural clientele
Diplomatic problem solver and results-driven
Adaptable and motivated to learn
Proficiency in technology to research options and to complete process requirements

Nice To Haves

Knowledge of the Microsoft Excel, Avaya phone system, Moxie, and Power Express a plus
Preferred understanding of international travel as well as requirements (e.g. visas, passports and immunization requirements) as to comfortably advise clients of those requirements